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Skills

  • Conflict resolution skills
  • Insurance billing
  • Operational improvement
  • MS Office
  • Problem resolution
  • Customer service
  • Communication with engineers and navigators
  • Communications
  • Decision-making under pressure
  • Issue and conflict resolution

Work Experiences

  • Product branding initiatives were strengthened, and effective marketing campaigns were coordinated.
  • Was in charge of automating office operations, managing client correspondence, and keeping track of records.
  • Coordinated and improved delivery of $5 of Salesforce in three years through optimized.
  • Was in charge of the day-to-day operations for a 7-person team, which included supervision and assignment delegation.
  • Supervised standard department with over 17 employees and $7 initiative budget.
  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.
  • Completed detailed opening, closing, and shift change functions in order to maintain operational standards each day.
  • Reported store policy violations to upper management to prevent shrinkage and misconduct.
  • Was in charge of personnel hiring, performance, and scheduling.

Summaries

  • With over 18 years of experience in scheduling, staff training, protocol development, and process improvements, this manager is resourceful and adaptable.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Proficient in promoting procedure by leveraging team leadership and process improvement knowledge.
  • Professional multitasker with exceptional poise and composure.
  • Results-oriented Miscellaneous professional with data analysis, cross-functional collaboration, and data analysis strengths.
  • Ambitious procedure manager with a track record of Miscellaneous operations success.
  • Professional with 15 years of experience in the Miscellaneous sector.
  • By leveraging a tenacious approach and strong attention to detail, forward-thinking Deck Manager is capable of producing high-quality framework work.
  • Miscellaneous practices and market conditions expert.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Reduced maintenance-related expenditures by $5 annually by negotiating more favorable terms with third-party vendors in routine deckhandler maintenance.
  • Achieved a 32% increase in cargo handling speed by refining deck processes and implementing team-based performance metrics.
  • Minimized fuel consumption during operations through strategic deck management, leading to a cost saving of $3 per trip.
  • Collaborated with departments to streamline the loading & unloading process, achieving a 61% reduction in delays.
  • Reduced repair times by 45% by initiating a real-time damage assessment system that enabled quicker decision-making on deck faults.
  • Coordinated multi-departmental operations which led to a 42% increase in overall vessel productivity during high-traffic periods.
  • Introduced a preventative maintenance schedule for deck equipment, increasing uptime and reducing repairs by 61%.
  • Managed team schedules, ensuring full coverage and reducing absenteeism, while increasing operational efficiency by 68%.
  • Improved deck energy efficiency by introducing sustainable practices, leading to an energy reduction of 2% annually.
  • Led deck operations during high-pressure situations, maintaining operational efficiency and reducing incident response times by 68%.

Affiliations

  • Contributor to the Marine Logistics International Forum (MLIF), engaging in discussions on maritime supply chain innovations and deck safety.
  • Affiliated with the National Cargo Bureau (NCB) for ongoing training related to cargo safety and secure handling procedures.
  • Professional membership with the United States Maritime Resource Center (USMRC) for the latest in safety drills and maritime transport technologies.
  • Affiliated with The Royal Institution of Naval Architects (RINA) focusing on advanced deck technology implementations.
  • Member of the International Maritime Safety Association (IMSA) since 2023, supporting the implementation of new safety protocols on deck operations.
  • Member of the International Maritime Organization (IMO) since 2015, enhancing knowledge of international cargo transfer standards and best practices.
  • Certified Deck Manager in Container Handling Operations with ServiceNow implementation training from the Global Maritime Forum (GMF).
  • Member of the Society of Naval Architects and Marine Engineers (SNAME) since 2016, contributing to the adoption of new deck management systems.
  • Affiliation with the Marine Engineers' Beneficial Association (MEBA) to stay current on energy management and equipment maintenance standards.
  • Enrolled in continuing maritime logistics courses through the Maritime Skills Alliance (MSA) since 2020.

Certifications

  • Recognized Maritime Qualification (RMQ) for Deck Operations
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • OSHA Maritime Industry Outreach Trainer
  • First Aid/CPR
  • Basic Safety Training (BST) - Lakeside Partners
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Association for Project Management (APM)

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