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Skills

  • Retail operations optimization
  • B to B sales
  • Analytical problem solver
  • Solution selling
  • Employee turnover reduction
  • Coaching and mentoring
  • Loss prevention and shrink reduction
  • Local marketing campaign execution
  • Multi-unit retail management
  • Review of contracts

Work Experiences

  • Implemented new inventory management procedures that reduced product theft by 11% in one year.
  • Averaged 17 sales calls closed each quarter.
  • Cut costs by 17% through client and distributor price negotiations.
  • Increased sales revenues to $9 for program services by utilizing effective negotiating skills.
  • Hired, supervised, and coached 4 employees on sales strategies to maximize performance.
  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Had weekly meetings with District Store Managers to figure out how to get around sales roadblocks.

Summaries

  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Achieved a 31% reduction in out-of-stock issues.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Sales Manager with over 7 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Achieved a 51% improvement in compliance with corporate standards.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • Achieved results within 4 months.
  • District Store Manager with 14 years of successful project management and performance reporting experience.
  • Clear understanding of risk assessment and budget management as well as risk assessment training.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.

Accomplishments

  • Spearheaded district product launch initiatives that achieved $11 in sales within the past year, outpacing company goals.
  • Reduced employee absenteeism by 84% in a 6 months through revitalized employee engagement initiatives.
  • Led district-wide implementation of new POS system, reducing checkout times by 30% and enhancing customer experience.
  • Increased the employee retention rate by 74% over three years by introducing development programs and improving workplace culture.
  • Enhanced customer engagement across the district by spearheading community events, which drove a 64% increase in foot traffic.
  • Maximized district profitability by analyzing sales data and adjusting product assortment to local consumer preferences.
  • Turned around 3 underperforming stores from a combined $5 in losses to profitability within 4 months.
  • Analyzed store performance and reduced turnover by 40% after implementing targeted employee retention programs.
  • Reduced district overtime pay by 15% through improved scheduling efficiencies and workforce management.
  • Implemented continuous improvement processes that enhanced sales floor productivity by 49%, driving overall district growth.

Affiliations

  • Certified Business Continuity Professional (CBCP) from the Disaster Recovery Institute (DRI International)
  • Society of Women Engineers
  • Strategic Leadership in Retail Excellence Certification from category
  • Society for Human Resource Management (SHRM) certification holder
  • Completion of Harvard Business School Online’s Management Essentials Program 2021
  • Member of the International Franchise Association (IFA)
  • Freemason
  • Active Member of the National Association for Business Economics (NABE)
  • Participant in Large-Scale District & Regional Retail Expansion Committees
  • Society of Human Resource Management

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Certified Retail Expansion Specialist (CRES) - category
  • Certified Product Management Professional (CPMP) - procedure
  • Certified Strategic Marketing Professional (CSMP) - initiative
  • Certified Public Accountant (CPA)
  • Certification in Business Management for Store Leaders - framework
  • CompTIA A+ Technician
  • CompTIA Network+
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association

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