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Skills

  • Client relationship management
  • Social media knowledge
  • REO and foreclosure specialist
  • Credit and collections
  • Office management
  • Program files maintenance
  • Executive presentations
  • Records management
  • Writing reports
  • Certified HAFA Specialist (CHS)

Work Experiences

  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 2 ring.
  • Double-checked that all legal requirements were met before the deadlines.
  • Made a proposal
  • Recommendation
  • Raised the stakes.
  • Managed
  • I've successfully assisted home buyers and sellers with property sales and purchases.
  • Sought advice.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.

Summaries

  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Ambitious
  • Determined sales and marketing professional with 5 years of experience in process industry.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Process and procedure are examples of abilities.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Versatile
  • Adaptable, tenacious, and capable project manager with over 3 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Dependable

Accomplishments

  • Identified and corrected errors in preliminary title reports, contributing to a 43% decrease in delayed closings.
  • Assisted with monthly audits of escrow accounts, ensuring adjustments were completed accurately and funds were properly allocated.
  • Created customized escrow solutions to meet unique client needs, driving increased business volume and reducing cancellation rates.
  • Managed multiple escrow files simultaneously, successfully closing high-profile transactions valued at over $17.
  • Maintained active tracking of escrow paperwork deadlines, resulting in a 17% increase in overall closing accuracy.
  • Conducted post-closing audits on escrow files, reducing discrepancies by 66% year-over-year.
  • Worked closely with title insurance underwriters to mitigate risk, resulting in an improved title curative rate by 44%.
  • Resolved client disputes over wire transfers through careful reconciliation and timely communication with financial institutions.
  • Collaborated directly with title officers to resolve title defects, improving clear-to-close time by 71%.
  • Trained new hires on escrow procedures, policies, and document requirements, leading to a 72% reduction in onboarding time.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Society of Escrow Officers
  • Escrow Officers Guild
  • American Medical Informatics Association
  • Women in Housing and Finance
  • Real Estate Services Providers Council, Inc. (RESPRO)
  • Association for Computing Machinery
  • American Bankers Association - Mortgage Professionals Section
  • American Society of Safety Professionals
  • Certified Escrow Officer Designation (example: Washington Education Department)

Certifications

  • First Aid/CPR Certified
  • Salesforce
  • Certified Title Insurance Instructor (CTII), offered by procedure
  • Certified Closing Professional (CCP) by system
  • Apple Certified Associate (ACA)
  • Certified Mortgage Professional (CMP), accredited by the Mortgage Bankers Association (MBA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Residential Mortgage Specialist (CRMS) accredited by the National Association of Mortgage Professionals
  • 1031 Exchange Specialist Certification by the Federation of Exchange Accommodators (FEA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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