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Skills

  • Banquet coordination
  • Conflict resolution
  • Concentration
  • System Cuisine knowledge
  • Food preparation procedures
  • Prioritizing
  • Product stocking
  • Cross-functional team collaboration
  • Microsoft Office Suite
  • Sale expertise

Work Experiences

  • Had planned ahead.
  • Salads, appetizers, and cold dishes, as well as portioned desserts and brewed coffee, were all prepared by me.
  • Investigated the costs and retail strategy of competitors.
  • Checked for quality, kept track of new and expired items, and rotated stock to ensure that food and ingredients were fresh.
  • Kept the food preparation areas clean, sanitized, and well-organized.
  • Worked at a cash register and a point-of-sale system, handling over $11 in cash on a daily basis.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Won
  • Was in charge of customer service, which included training employees, overseeing operations, and quickly resolving issues.

Summaries

  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Offering 18 years of extensive experience in utensil washing, workspace cleaning, and trash removal.
  • Innovative
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Focused on customer service
  • Planning and developing creative event presentations has proven to be a success.
  • Ability to adjust to changing menus and policies, as well as deal with customer complaints.
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at risk assessment and stakeholder engagement.
  • Experienced restaurant professional with a strong work ethic, dedication, and enthusiasm.
  • Proven leader who is committed to meeting deadlines and exceeding client expectations.

Accomplishments

  • Won “category” Award for standard.
  • Managed back-of-house operations, ensuring compliance with cleanliness standards, which resulted in passing all health inspections with commendations.
  • Utilized upselling strategies, resulting in a 77% increase in combo meal sales per shift.
  • Collaborated with team of 2 in the development of system.
  • Resolved product issue through consumer testing.
  • Reduced stockout occurrences by 50% through proactive inventory management and forecasting.
  • Effectively handled customer concerns, resolving issues within an average of 3 minutes and improving retention by 49%.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Assisted in organizing promotional events, driving a 17% increase in foot traffic to the store.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society for Hospitality and Foodservice Management (SHFM)
  • American Marketing Association
  • Institute of Customer Service – Raleigh Region Member
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Freemason
  • Society of Women Engineers
  • Food Preparation Specialist Certification
  • Certified Hospitality Supervisor (CHS) from American Hotel & Lodging Educational Institute
  • Hospitality Financial and Technology Professionals (HFTP)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Barista Certification - Lakeside Partners - 2016
  • Intermediate HACCP Principles Accreditation - 2019
  • Occupational Health and Safety (OHS) Certification - Northwind - 2024
  • Customer Focused Service Training - Ironclad Systems - 2019
  • Certified Protection Officer (CPO)
  • Microsoft Certified Systems Engineer (MCSE)
  • Conflict Resolution and Negotiation Certification – Brightline
  • Project Management Professional (PMP)
  • Cultural Awareness in Customer Service Certification - 2016

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