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Skills

  • Event coordination (e.g., enrollment fairs)
  • Cultural sensitivity and inclusivity
  • Team management
  • Operational improvement
  • Cross-departmental collaboration
  • Bilingual customer service
  • Communications
  • Customer satisfaction optimization
  • Microsoft Office Suite expertise
  • Application Review

Work Experiences

  • Achieved a 80% reduction in user confusion.
  • Sorted jobs that were relevant to candidates' interests and forwarded the information to them.
  • Contributed to a 33% increase in completed enrollments.
  • Achieved successful registration of over 13 new participants.
  • Used computer-assisted guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to help clients determine their strengths and weaknesses.
  • Collaborated with engineering to develop outreach strategies.
  • Created materials in Japanese and Portuguese.
  • Created multi-lingual social media campaigns that increased inquiries and leads by 80% within the first 2 months.
  • Communicated with people from various cultures and backgrounds during the application process.
  • Used Tableau and Asana to keep track of the candidate files and notes for over 15 candidates.

Summaries

  • Through dynamic communication and exemplary engagement skills, a confident Eligibility Specialist is committed to promoting positive customer outcomes.
  • Proficient at administering system assessments, analyzing client and job data, and maintaining client files.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Community and Public Service, senior Outreach Bilingual Enrollment Specialist and outstanding performer in stakeholder engagement and project management.
  • Accomplished Enrollment Specialist fluent in Portuguese and Japanese.
  • Collaborated with community leaders.
  • Boosted enrollment rates by 29% in underserved areas.
  • Outreach Bilingual Enrollment Specialist is a multi-talented Outreach Bilingual Enrollment Specialist who is consistently rewarded for planning and operational improvements.
  • Accomplished Enrollment Specialist fluent in Japanese and Portuguese, known for boosting applicant satisfaction by streamlining processes through Power BI and reducing enrollment processing time by 61%.
  • Adept at communicating program guidelines clearly.

Accomplishments

  • Created and maintained a multilingual database of contacts to enhance future outreach efforts and improve program retention.
  • Organized and led bilingual focus groups to gather qualitative feedback, resulting in actionable changes that improved the enrollment experience.
  • Participated in professional development sessions on cultural competence, applying new insights to improve rapport with community members.
  • Led enrollment workshops designed to assist Mandarin-speaking families with understanding program details, leading to a 84% increase in participation.
  • Solved complex eligibility issues for applicants by navigating multiple program requirements in two languages, speeding up enrollment timelines.
  • Applied strong problem-solving skills by addressing enrollment pain points for bilingual families, improving overall satisfaction and retention.
  • Delivered one-on-one enrollment assistance to families with limited English proficiency, ensuring compliance and understanding of program criteria.
  • Tracked and reported enrollment progress using Salesforce, identifying areas for improvement and increasing acceptance rates by 34%.
  • Interpreted program guidelines into Spanish and assisted 3 families in overcoming language barriers, resulting in increased participation.
  • Served as the primary contact for non-English speaking applicants, providing personalized guidance from initial inquiry to successful submission.

Affiliations

  • Global Health Council
  • American Association for Access, Equity, and Diversity (AAAED)
  • Bilingual Education Student Organization (BESO) program
  • American Public Human Services Association (APHSA)
  • Association of Language Companies (ALC)
  • Jaycees
  • Freemason
  • American Medical Informatics Association
  • Coalition on Adult Basic Education (COABE)
  • National Association of Latino Healthcare Executives (NALHE)

Certifications

  • First Aid/CPR Certified
  • Certified Professional in Bilingual Education (CPBE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Enrollment Management (CEM)
  • Google Ads Certification (Bilingual Digital Campaign)
  • Certified Enrollment Counselor (CEC)
  • Cultural Competency Training Certificate
  • Nonprofit Management Certification
  • ServSafe
  • Advanced Spanish Language Proficiency Test Certificate

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