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Skills

  • Conflict resolution
  • Customer complaint resolution
  • Product ordering
  • Microsoft Office Suite proficiency
  • Business operations
  • Communications
  • Bookkeeping
  • Public relations
  • MS Office
  • Office administration

Work Experiences

  • Guided
  • Got better.
  • Client payments for HubSpot were collected, and account balances were updated.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Made a proposal
  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
  • Organized and scheduled office meetings as well as client appointments, effectively accommodating hectic schedules for a team of 17 professionals.
  • Quickly identified problems and alerted Lead Receptionist to any potential project delays.
  • Identified
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.

Summaries

  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dependable
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Deadline-driven
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Lead Receptionist with 18 years of successful stakeholder engagement and quality assurance experience.
  • Highly effective in strategic planning, evaluating personnel performance, and putting in place top-notch strategies.
  • While greeting and interacting with customers, answering calls, performance reporting and strategic planning, maintain a positive and upbeat attitude.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.

Accomplishments

  • Led a front-desk reorganization project, resulting in 57% improvement in workflow efficiency during busy hours.
  • Resolved product issue through consumer testing.
  • Enhanced office visit experience by regularly reviewing customer service feedback, leading to a 79% increase in client retention.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated seamless cross-departmental coordination by creating communication protocols, reducing response time to guest queries by 78%.
  • Streamlined office communication systems by integrating email and phone alerts, reducing missed client calls by 66%.
  • Increased sales 7% over 6 months.
  • Achieved Innovation Award for implementing customer service protocols that reduced visitor complaints by 57%.
  • Utilized Microsoft Office Suite to update and manage scheduling tools, improving office resource management by 61%.
  • Recognized for outstanding performance in handling escalated visitor issues with tact and professionalism, achieving Outstanding Service Award in 2017.

Affiliations

  • International Council of Nurses
  • Front Desk Advisory Council Boston
  • Jaycees
  • Association of Office Professionals
  • Reception and Customer Care Best Practices Postgraduate Online Study by Lakeside Partners
  • Society for Human Resource Management (SHRM) – Support Staff Division
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Rotary International

Certifications

  • Certified Administrative Professional (CAP) – Issued by the International Association of Administrative Professionals
  • CompTIA A+ Technician
  • Certification in Data Privacy and Client Information Security (CISP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Diploma in Reception and Front Office Skills, from Northwind
  • Certified Business Receptionist (CBR), awarded by The Receptionist Academy
  • Certified Help Desk Professional (CHDP), from Help Desk Institute
  • Association for Project Management (APM)
  • Certificate in Team Leadership from Meridian

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