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Skills

  • Building rapport with distressed customers
  • Client budget optimization
  • MS Office
  • Relationship development
  • Damage assessment and evaluation
  • Customer service
  • Emergency response planning
  • Problem resolution
  • Forklift trained
  • Materials coordination

Work Experiences

  • Clearly communicated costs for water restoration services.
  • Learned how to complete strategic planning and process improvement with little supervision, which helped us achieve a successful method.
  • Achieved faster-than-anticipated drying outcome.
  • Collaborated with other specialists, such as mold remediation experts, reducing the need for overlapping services and expediting recovery time by 74%.
  • Communicated with homeowners in stressful situations, providing reassurance and clear actionable steps for recovery, which improved customer satisfaction scores by 17%.
  • Cleaned, operated, and maintained machinery for maximum team productivity.
  • Achieved time and budget efficiencies.
  • Looked over blueprints and job specifications to figure out when the project would be finished and how much it would cost.
  • Avoided secondary hazards.
  • Assessed water-damaged properties.

Summaries

  • Achieved rapid restoration.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Water Mitigation Technician observant with 13 years of Miscellaneous experience.
  • Knowledgeable in the use of Microsoft Excel and in the maintenance and repair of method equipment.
  • Committed to high-quality final products, safe work environments, and overall efficiency.
  • For smooth and efficient site work, focused Water Mitigation Technician is familiar with transporting supplies, operating machines, and coordinating traffic.
  • Achieved high referral rates.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Talented Miscellaneous laborer with extensive experience, teamwork skills, and safety awareness.
  • To complete tasks, use both manual and heavy equipment methods.

Accomplishments

  • Resolved product issue through consumer testing.
  • Worked as part of a specialized rapid-response team to remediate emergency water damage in Seattle, with 52% of jobs completed within 6 months.
  • Utilized advanced water extraction technology to recover 12 properties affected by flood, preventing potential mold growth and ensuring health and safety standards.
  • Responded to overflow incidents in multi-unit residential buildings, ensuring that water remediation processes met health and safety standards and enhanced client satisfaction.
  • Achieved certification in OSHA, bringing a higher level of knowledge on water damage restoration and securing 17% more leadership roles on job sites.
  • Handled customer communications during all phases of water damage restoration, increasing positive review frequency by 45% on various platforms.
  • Trained new hires on using water extraction equipment, reducing rookie technician errors by 39% and improving team efficiency.
  • Assessed the extent of water damage in commercial and residential properties, creating custom restoration plans that cut downtime by 70% for businesses in Columbus.
  • Documented and resolved method which led to procedure.
  • Collaborated closely with new homeowners, providing education on post-water damage care, which decreased follow-up incidents by 34% over 6 months.

Affiliations

  • Project Management Institute
  • Industrial Water Treatment Certification Six Sigma
  • Environmental Protection Agency (EPA) Lead-Safe Certification
  • International Association of Administrative Professionals
  • Rotary International
  • National Center for Healthy Housing (NCHH)
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • Business Continuity Institute (BCI)
  • National Association of Rainwater Catchment Systems (ARCSA)
  • Society of Women Engineers

Certifications

  • ServSafe
  • First Aid/CPR Certified
  • Applied Microbial Remediation Technician (AMRT) obtained in 2018
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Residential Mold Inspector Certification from the Professional Mold Inspection Institute (PMII)
  • CompTIA A+ Technician
  • Building Moisture Thermography Certification
  • Certified Building Inspector (CBI) from the Colorado Department of Public Health
  • Project Management Professional (PMP)
  • Institute of Inspection, Cleaning, and Restoration Certification (IICRC) – Carpet Repair and Reinstallation Technician (RRT)

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