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Skills

  • Story development and brand management
  • Strategy development
  • Product forecasts
  • Thought leadership content development
  • ROI analysis
  • Positioning
  • Strong time management
  • Email coding
  • Campaign development
  • Social commerce

Work Experiences

  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • In charge of account management, strategy, targeting, and campaign development for 8 large Fortune 500 clients.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on stakeholder engagement and project management.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Completed 16 employees' bi-weekly payroll.
  • Advised management on how to communicate with employees and customers about organizational changes.
  • Wrote press releases, guest blog posts, and informational articles as off-site SEO content.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Escalated issues to the appropriate channels as needed.
  • Cultivated and managed key client, vendor, and community partner relationships.

Summaries

  • Deadline-driven, high-energy person.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Specializing in creatively leveraging the power of social media to increase customer engagement.
  • 12 years of experience streamlining processes, managing talented team members, and performing cross-functional collaboration by an educated professional.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Account Coordinator.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Having access to a network of over 4 high-profile professionals.
  • Marketing collateral for trade shows, sales meetings, and senior management is created by a creative marketing coordinator.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased company revenue by $10 by developing a new acquisition strategy involving email, network display and select lead generation.
  • Streamlined internal processes for project coordination, reducing turnaround time by 63% and increasing productivity by 81%.
  • Drove customer satisfaction rates up by 31% following the successful management of a previously at-risk client portfolio, totaling $16 in revenue.
  • Ensured all contracts were signed and finalized within 6 months, resulting in a 68% reduction in onboarding time for new accounts.
  • Saved the company more than $12 by effectively negotiating with vendors.
  • Developed and monitored budgets for 5 key projects, achieving cost savings of 64% without compromising on quality standards or timelines.
  • Achieved a 72% positive score on post-project client surveys by facilitating a smooth review and feedback process.
  • Consistently exceeded campaign KPIs by 45%, ensuring projects remained on track and within client-set milestones.
  • Successfully identified and executed upsell opportunities across 6 major client accounts, increasing annual client revenue by 41%.

Affiliations

  • National Association of Account Coordinators (NAAC) – Professional membership supporting industry best practices in marketing campaign execution and client relations.
  • Direct Marketing Association (DMA) – Involvement in educational training focused on client engagement optimization and upselling strategies.
  • Strategic Account Management Association (SAMA) – Attended strategic meetings on key account activities and CRM software optimization.
  • Chartered Institute of Marketing (CIM) – Internationally recognized membership enhancing knowledge of marketing and stakeholder communication.
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Customer Experience Professionals Association (CXPA) – Member participating in learning and development events centered around client relationship building.

Certifications

  • Professional Certificate in Communication Management from University of Toronto
  • CompTIA Security+
  • Certified Contract Manager (CCM) from procedure
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Account Manager (CAM) through Account Management Academy
  • ServSafe
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Salesforce

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