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Skills

  • Service agreements
  • Process improvement
  • Problem resolution
  • MS Office
  • Data-driven decision making
  • Regulatory compliance
  • Business operations
  • Business-to-business (B2B) sales
  • Customer service
  • Merchandising expertise

Work Experiences

  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Achieved 12 contract renewals.
  • Boosted loyalty metrics.
  • Actively identified and managed upsell opportunities, resulting in a 58% increase in product adoption across the existing customer base.
  • Managed Asana inventory to improve sales pitches and closed more than 11 sales in one year.
  • Achieved a 23% revenue increase.
  • Accomplished in 2017.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Aligned product offerings with customer business goals.
  • Increased the team's revenue by over $5 in sales.

Summaries

  • Bringing 9 years of experience in this field.
  • Detail-oriented with a knack for streamlining sales processes to boost profits.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of program product specifications.
  • Dedicated to providing excellent customer service and maintaining customer relationships.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Portuguese is a bilingual individual who is fluent in both languages.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 50% improvement in key performance metrics.

Accomplishments

  • Led workshops for 3 account managers, improving team competency in complex contract handling and negotiation strategies.
  • Reduced client churn by 27% by implementing customer-centered growth strategies and exclusive loyalty programs in Miscellaneous.
  • Collaborated with team of 6 in the development of system.
  • Defined KPIs to track account growth, resulting in a 32% increase in actionable insights and timely escalations.
  • Enhanced contract renewal process and proactively identified upsell opportunities, increasing recurring revenue by $7 over 6 months.
  • Efficiently handled complex contract negotiations with Miscellaneous clients, driving 15% in cost reductions while maintaining profitability.
  • Streamlined the quarterly business review (QBR) process with key accounts, reducing review times by 82% while improving client feedback.
  • Introduced new CRM functionality for account management, leading to 32% improvement in tracking customer interactions and touchpoints.
  • Fostered partnerships with 3 Tier-1 accounts, resulting in 18 increased annual contract values through effective contract renegotiations and renewals.
  • Drove cross-sell opportunities within a global client portfolio, increasing share of wallet by 12 annually.

Affiliations

  • Global Sales Leadership Society
  • Institute of Customer Service
  • Society of Women Engineers
  • American Management Association (AMA)
  • Freemason
  • Strategic Account Management Association (SAMA)
  • Key Account Managers International Network (KAMI)
  • Association for Financial Professionals (AFP)
  • Professional Sales Leadership Forum
  • Association for Strategic Planning (ASP)

Certifications

  • Microsoft Certified: Dynamics 365 Fundamentals
  • Strategic Account Manager Certification by SAMA
  • Certified Public Accountant (CPA)
  • Certified Sales Executive (CSE) by Sales & Marketing Executives International
  • Salesforce
  • Certified Key Account Manager (Certified KAM) by AKAM
  • Customer Success Manager Certified Professional (CSMCP) by SuccessHACKER
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)

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