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Skills

  • Workflow planning
  • Program equipment
  • Software Implementation
  • Policy and procedure modification
  • Bookkeeping
  • Adaptability to technological changes
  • Conflict resolution
  • Change Management
  • Data entry
  • Delegation

Work Experiences

  • Achieved results within three years.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on stakeholder engagement and cross-functional collaboration.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Achieved and exceeded daily support goals.
  • Assisted more team members effectively.
  • Analyzed daily operational data to spot inefficiencies and proactively took action, improving team productivity by 50%.
  • Allowed proactive intervention when performance dipped.
  • Achieved a 38% rise in performance.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.

Summaries

  • Achieved 75% increase through real-time coaching.
  • Achieved a 71% reduction in inefficiencies.
  • Achieved a 57% decrease in stock loss through diligent inventory management and timely reconciliation of discrepancies on the floor.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • With over 11 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • A dedicated Floor Support specialist with expertise in mentoring junior associates and raising team productivity by 39%. Skilled in team coaching and performance development.
  • 4 years of experience streamlining processes, managing talented team members, and performing workflow optimization by an educated professional.
  • Accomplished within 18 months.
  • Achieved a 55% improvement in customer satisfaction ratings.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.

Accomplishments

  • Successfully developed a cost reduction strategy that minimized excess staffing costs by 46% during non-peak hours while maintaining excellent service quality.
  • Piloted a new feedback collection system that improved the accuracy of performance assessments for support staff and resulted in a 83% increase in employee satisfaction.
  • Maintained and updated floor activity logs in Jira, reducing miscommunications by 69% across shifts.
  • Delivered floor support for ServiceNow, increasing first-touch resolution rates by 19% during high-traffic periods.
  • Resolved escalated customer complaints on the floor, achieving a 80% customer retention rate within 12 months.
  • Documented and resolved framework which led to metric.
  • Collaborated with team of 2 in the development of system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a 27% increase in performance metrics of floor staff through on-the-job training and mentoring over a 15 month period.
  • Trained junior floor support staff on advanced troubleshooting techniques, resulting in a 45% reduction in escalated support tickets over 8 months.

Affiliations

  • Association for Talent Development (ATD) - Training and Onboarding Specialist Certification
  • Project Management Institute (PMI) - Philadelphia Chapter Member
  • Jaycees
  • Advanced Professional Certification in Operations Management
  • Project Management Institute
  • International Organization for Standardization (ISO) Training Program Participant
  • American Society of Safety Professionals
  • International Council of Nurses
  • Freemason
  • Women in Retail Leadership Circle - Active Contributing Member

Certifications

  • ISO 9001:2015 Quality Management Systems Lead Auditor Certificate
  • Certified Associate in Project Management (CAPM) by PMI
  • Certified Professional in Supply Management (CPSM)
  • Team Leadership Certification by Vantage
  • Fundamentals of Workforce Management Certification
  • Certified in Production and Inventory Management (CPIM) by APICS
  • First Aid, CPR, and AED Certification by Lakeside Partners
  • Scheduling and Workforce Optimization Certification
  • Certified Retail Operations Professional (CROP)
  • Certified Internal Auditor (CIA) for Operational Audits

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