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Skills

  • Communications
  • Audio technologies
  • BSS proficiency
  • Inventory management
  • AV System Integration
  • AV equipment procurement
  • Advanced audio mixing
  • Project coordination
  • Skilled in maintenance and organization
  • Team leadership and supervision

Work Experiences

  • Conducted equipment testing and diagnostics.
  • Carried out regular maintenance on AV infrastructure, reducing in-service equipment failures by method through proactive checks.
  • Collaborated with product to optimize lighting and audio.
  • Evaluated AV equipment and made minor repairs to ensure its continued operation.
  • Collaborated with cross-functional teams to coordinate AV requirements for live webinars, resulting in a 57% increase in audience engagement.
  • Achieved a client satisfaction rating of 26% %.
  • Completed 9 corporate AV installations.
  • Reviewed drawings, blueprints, schematics, and service manuals to identify technical requirements.
  • Was in charge of keeping track of AV inventory and supplies, as well as conducting 18 months assessments and placing orders for new equipment.
  • Collaborated with finance to optimize lighting and audio for video conferences, improving audio-visual clarity for remote participants.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Category, process, and system are all available.
  • Ability to recognize system issues and integrate process solutions to achieve initiative.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Audio Visual Supervisor is a hardworking and dependable Audio Visual Supervisor who excels at process improvement and quality assurance.
  • Scrum Master certified
  • Cross-functional collaboration in category settings and team leadership in process improvement settings.
  • Achieved a 51% improvement in collaboration efficiency.
  • Achieved a 66% reduction in support tickets.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Provided technical assistance for Adobe Creative Suite during live events, reducing post-event troubleshooting tickets by 52%.
  • Directed the installation of state-of-the-art AV systems in corporate boardrooms, enhancing meeting productivity and reducing maintenance calls by 69%.
  • Enhanced live-streaming reliability during large-scale events, implementing advanced troubleshooting procedures that reduced stream interruptions by 24%.
  • Negotiated contracts with AV equipment vendors, decreasing procurement costs by $18 through bulk purchase agreements.
  • Established a vendor reporting system for AV service calls, reducing service wait times by 56% and improving equipment uptime.
  • Collaborated closely with corporate clients to design custom AV solutions for training centers, leading to 26% increase in client satisfaction.
  • Developed leadership procedures for AV technical teams, increasing task assignment efficiency and reducing response times by 69%.
  • Trained and supervised a team of 11 AV technicians in setting up and operating AV systems for corporate events, increasing team efficiency by 77%.
  • Created standardized AV system training programs for new hires, reducing onboarding time by 13 days and improving staff retention by 43%.
  • Developed and enforced preventative maintenance schedules, reducing major equipment failures by 75% over the past year.

Affiliations

  • Certified Technology Specialist - Installation (CTS-I)
  • National Audio-Visual Association (NAVA) Membership Holder
  • Certification in Audio for Commercial Spaces, Adobe Creative Suite
  • Certified Technology Specialist (CTS) – AVIXA
  • Committee Member, Audio-Visual Technology Taskforce 2020
  • Completion of Advanced AV Integration Coursework 2015
  • Leader, In-House AV Training Program 2017
  • Member, AVIXA (Audiovisual and Integrated Experience Association)
  • Member, InfoComm International
  • Active Member, National Systems Contractors Association (NSCA)

Certifications

  • Dante Level 1, Level 2 & Level 3 Certification - Audinate
  • Certified Commercial Integrator (CCI) - Cedar Works
  • Association for Project Management (APM)
  • Harman Certified Audio Expert (HCAE) Certification - Harman
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Certified Hybrid Event Producer (CHEP) - Lakeside Partners
  • Crestron Certified Programmer (CCP) - Crestron
  • Cisco Certified Internetwork Expert (CCIE)
  • High Definition Audio Systems Certification – Vantage

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