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Skills

  • Risk management processes and analysis
  • Dinner service planning
  • KPI tracking
  • Product and service knowledge
  • Clerical support
  • Business operations
  • Process implementation
  • Pricing understanding
  • Upselling techniques
  • Extremely organized

Work Experiences

  • Conducted an initial client assessment and analysis to begin the research process.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Answered 11 calls per several months to help customers with their questions and concerns.
  • Achieved 14 units sold.
  • Oversaw the delivery of standard project by system team, which resulted in method.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Went to safety training meetings to learn how to deal with medical and fire emergencies.
  • Created multi-threaded admin web applications based on category.
  • Achieved Outstanding Service Award for surpassing sales quotas by 74% over the course of 2022.

Summaries

  • Excels at carrying out sales plans and adapting approaches to meet the needs of various customers.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Strengths in team leadership and client relations backed up by Retail training.
  • Pleasant, punctual, dependable, and computer literate.
  • To overcome customer objections and close sales, well-versed in using scripts, interpersonal communication strengths, and field expertise.
  • Articulate Telephone Operator with a passion for providing excellent telephone management services.
  • Dedicated to executing sales plans and adapting approaches to meet the needs of various customers.
  • Top-producing salesperson and industry expert in Retail.
  • Motivated Phone Sales Promoter with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Collaborated with team of 8 in the development of program.
  • Collaborated with internal teams to cross-sell Asana, helping achieve a 64% increase in multi-product sales penetration.
  • Delivered telemarketing services for QuickBooks across the the Midwest region, contributing to 26% market share growth in 2018.
  • Initiated and executed new telemarketing strategies across Austin, increasing sales volume by 43% for Power BI.
  • Maintained a prospect conversion rate of 78% by applying best-in-class telemarketing methodologies and structured follow-ups.
  • Maintained an average customer satisfaction score of 61% by focusing on repeat business and personalized client care.
  • Collaborated closely with product teams to align phone sales messaging, achieving a 27% increase in customer satisfaction.
  • Used deep product knowledge of QuickBooks to deliver targeted pitches, leading to a 62% growth in upsell opportunities.
  • Enhanced first-call resolution by 47% by utilizing personalized communication techniques during customer interactions.
  • Successfully closed 70% of inbound inquiries by focusing on active listening and customer pain point identification.

Affiliations

  • Google Certified Professional Sales Promoter Credentials
  • National Association of Social Workers
  • American Medical Informatics Association
  • American Association of Inside Sales Professionals (AA-ISP)
  • National Business Development Association (NBDA)
  • Direct Selling Association (DSA)
  • American Society of Safety Professionals
  • Certified Inside Sales Leader (CISL) Certification
  • Technology Sales Professionals Association (TSPA)
  • Local Business Chamber of Commerce Sales Representative

Certifications

  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
  • Certified Public Accountant (CPA)
  • Certified CRM Data Analyst from method
  • Sales Enablement Certification by HubSpot Academy
  • Certified Lead Management Specialist by category
  • Certified Revenue Management Executive (CRME) by HSMAI
  • Emotional Intelligence Certification (EQ-i 2.0 and EQ 360) by Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Performance-Based Selling Certification by initiative
  • Call Center Management Professional (CCMP) from metric

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