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Skills

  • Safety understanding
  • Recovery operation support
  • Relationship development
  • First Aid/CPR
  • Trauma-informed care
  • Active listening
  • Client goal setting and tracking
  • Emotional intelligence
  • Flight operations
  • Reporting skills

Work Experiences

  • Assisted clients in setting and maintaining their recovery goals, using active listening and motivational interviewing skills to drive a 34% improvement in self-reported well-being.
  • Maintained strict safety standards and met challenging schedule targets with smooth oversight of daily launches and landings.
  • Advocated for policy changes at the state level.
  • Assisted clients in setting recovery goals.
  • Detained aircraft using the framework and method systems, which I activated manually and automatically.
  • Conducted ongoing community outreach efforts.
  • Achieved a 5% increase in retention of recovery treatment.
  • Conducted intake interviews for new clients, ensuring assessments were holistic and informed by both clinical and lived-experience perspectives.
  • Worked with maintenance personnel to repair equipment and maintain performance levels while maintaining operational efficiency.
  • Program and system objects were located, identified, and monitored.

Summaries

  • Client-focused Recovery Support Specialist with 17 years of experience.
  • Personnel are taught important situational awareness skills for safety and operational success.
  • Trained in the routine and complex maintenance and repair requirements of procedure and process equipment.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adapted care to meet individual needs.
  • Experienced in take-off, landing, and emergency recovery procedures.
  • Well-versed in managing the launch and recovery of program and framework aircraft in a safe and efficient manner.
  • Certified Recovery Support Specialist with lived experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved 60% of participants attending appointments independently.

Accomplishments

  • Trained 5 new Recovery Support Specialists in peer-led interventions, creating a streamlined onboarding process and ensuring consistent quality across services.
  • Collected recovery outcomes data, reporting findings that influenced treatment protocols, increasing organizational service efficiency by 84%.
  • Secured community partnerships that provided 11 in funding support for uninsured or underinsured clients over 6 months.
  • Assessed and documented potential risk factors for relapse among clients, which prompted the modification of 13 treatment plans, resulting in heightened recovery success.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a client care team to develop personalized action plans, resulting in a 23% increase in client adherence to recommended lifestyle changes.
  • Received President's Club in recognition of innovative methods developed to effectively support client sobriety and mental health integration in 2024.
  • Maintained accurate and up-to-date documentation for 16 clients, ensuring compliance with state and local regulations.
  • Led a crisis intervention team of 13 peers, providing immediate support to clients in critical situations and resolving 17 crises successfully.
  • Resolved product issue through consumer testing.

Affiliations

  • International Certification & Reciprocity Consortium (IC&RC)
  • American Association of Pastoral Counselors (AAPC)
  • Local Crisis Intervention Team (CIT) - Boston
  • Certified Peer Recovery Specialist (CPRS) Certification - Massachusetts
  • National Council for Mental Wellbeing
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Peer Recovery Support Training - system
  • Our Peer Recovery Organization - Phoenix-based Collective

Certifications

  • Certified Public Accountant (CPA)
  • Certified Anger Management Specialist (CAMS)
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Peer Support and Wellness Specialist (PSWS) Certification
  • Project Management Professional (PMP)
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • National Certified Peer Recovery Support Specialist (NCPRSS) by NAADAC
  • Certified Training for Substance Abuse and Addiction Counselors (CSAC) - initiative

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