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Skills

  • Communications
  • Key Performance Indicator (KPI) tracking and reporting
  • Lean Six Sigma project execution
  • Operational budget forecasting
  • Statistical Process Control (SPC)
  • ServiceNow use
  • DMAIC methodology
  • Cross-functional team leadership
  • Team management
  • MS Office

Work Experiences

  • Achieved zero major customer complaints during the first 18 months of production.
  • Informed managers and production supervisors about production issues.
  • Answered 16 calls per the past year to help customers with their questions and concerns.
  • Authored key quality metrics reports that contributed to securing a major industry award Top Performer in 2021 for product consistency and reliability.
  • Oversaw the QS 9000 certification process and provided training to hourly and management employees, as well as initiative and standard personnel.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved over 26% improvement in operational efficiency.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Achieved results within two years.

Summaries

  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Methodical Quality Assurance Manager with exceptional analytical and problem-solving skills.
  • Quality Superintendent is a multi-talented Quality Superintendent who is consistently rewarded for planning and operational improvements.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Aligned manufacturing processes with international standards.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 76% improvement in overall product quality.
  • Increase the productivity and quality of finished goods by using creativity to improve the manufacturing process.
  • Adept at coordinating with regulatory bodies.
  • Exceptional at spotting flaws and initiating solutions to problems.

Accomplishments

  • Produced detailed process capability metrics and reports that guided decision-making, leading to a 74% enhancement in process reliability.
  • Drove the successful implementation of Statistical Process Control (SPC) tools on production lines, minimizing variation and improving cycle times by 57% %.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a company-wide cost of quality (CoQ) metric tracking system that led to a 34% decrease in total quality costs through stringent process controls and efficiency improvements.
  • Supervised quality assurance operations across 14 production lines, delivering QuickBooks to market on schedule with a 66% decrease in customer complaints.
  • Resolved product issue through consumer testing.
  • Resolved customer quality complaints by leading cross-functional teams through structured problem-solving techniques, such as 8D, achieving a 54% improvement in customer satisfaction.
  • Championed a comprehensive CI initiative that yielded a 85% improvement in labor productivity and enhanced overall product quality.
  • Documented and resolved initiative which led to program.
  • Streamed the corrective action request (CAR) process, reducing time-to-closure by 27% %, driving faster resolution and continuous quality improvement.

Affiliations

  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Continuous Improvement Network Programs
  • SUPRA/MIDAS Lean Manufacturing Network
  • Engineering Council of Seattle for ISO Auditors
  • Six Sigma Certification from Northwind
  • Statistical Process Control (SPC) Software and Best Practices Certification
  • Certified Quality Auditor (CQA) through ASQ
  • American Society for Quality (ASQ) Membership
  • American Society of Safety Professionals

Certifications

  • Certified Reliability Engineer (CRE) by ASQ
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified ISO/TS 16949 Auditor
  • Project Management Professional (PMP)
  • Certified Lean Six Sigma Master Black Belt (LSSMBB)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Production and Inventory Management (CPIM) by APICS
  • Root Cause Analysis Certification
  • Certified Kaizen Facilitator

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