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Skills

  • Community Resource Collaboration
  • Juvenile offender supervision
  • Risk and needs assessments
  • Drug and alcohol abuse assessments
  • Trained in defensive tactics
  • Work release
  • Intake procedures
  • Interviews
  • Interviewing expert
  • Compliance Monitoring

Work Experiences

  • Achieved results in 2024.
  • Achieved a 53% success rate in compliance.
  • Acted as a lead investigator for background checks.
  • Achieved a 46% reduction in re-offense rates.
  • Achieved a 58% increase in literacy and educational program attendance by collaborating with initiative to streamline class offerings for supervised individuals.
  • Achieved a 76% of cases successfully closed before term expiration.
  • Began crisis intervention following official crisis communication plans and training.
  • Achieved results within 6 months.
  • Answered 9 calls per the past year to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Achieved a 60% success rate in re-entry programs.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Interviews offenders, keeps track of them, and gives accurate testimony.
  • Consistently recognized for reducing department backlog by streamlining processes and improving case management efficiency by 55%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Aligned plans with evidence-based approaches.
  • Accomplished in de-escalating high-stress situations, handling 9 crisis events effectively, and ensuring full adherence to framework.
  • Collaborated with program.
  • Achieved a 31% compliance rate in 2024.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Handled a caseload of 12 clients, efficiently closing cases and reducing overall case processing time by 72% in 2015.
  • Collaborated with team of 4 in the development of procedure.
  • Facilitated weekly rehabilitation workshops for offenders focusing on improving life skills and reducing re-offense risk for 4 participants.
  • Acted as liaison for offender mental health treatment coordination, ensuring access to services which led to a 82% increase in program compliance.
  • Leveraged relationships with program to secure additional funding for rehabilitation programs, increasing available resources by 27%.
  • Collaborated with mental health providers to develop recovery plans for 15 clients, with a success rate of 18% in treatment adherence.
  • Introduced documentation standards that decreased reporting errors by 37%, allowing more accurate representation of offender progress.
  • Facilitated cross-agency workshops on mental health crisis interventions, increasing understanding among staff and resulting in ITIL for 16 officers in 2020.
  • Resolved product issue through consumer testing.
  • Trained 12 new probation officers, enhancing department capacity and employing updated case management tools such as Tableau.

Affiliations

  • Member of Supervision Officers' Union, procedure
  • Society of Women Engineers
  • Institute for Criminal Justice Training Reform (ICJTR)
  • Rotary International
  • American Probation and Parole Association (APPA)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Center for Juvenile Justice Reform (CJJR)
  • Victim-Offender Mediation Association (VOMA)
  • Jaycees

Certifications

  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Certified Public Accountant
  • CompTIA Security+
  • Advanced Re-offense Risk Assessment Training (RNA Level II) - program
  • ServSafe
  • Certified Offender Reentry Program Manager - framework
  • Certified Ethical Decision-Making in Justice and Corrections - metric
  • Certified Criminal Justice Specialist (CCJS) - National Association of Forensic Counselors
  • Trauma-Informed Care Certification - system
  • Electronic Monitoring Certification - method

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