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Skills

  • Relationship development
  • Library circulation desk operation
  • Data entry proficiency
  • Grant Writing and Fundraising
  • Organization
  • Project organization
  • Customer service excellence
  • Library record digitalization
  • Budgets
  • Operational improvement

Work Experiences

  • Assisted patrons in utilizing the library’s HubSpot system.
  • Assisted in managing and promoting library's mobile app, increasing downloads by 58% within the first three years.
  • Achieved a 50% improvement in processing accuracy.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Tableau to 18 months customer locations.
  • Cataloged and indexed multimedia materials.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Assisted patrons in utilizing the library’s Workday system and trained over 18 individuals, increasing overall usage by 68%.
  • Achieved 10 attendees.
  • Assisted in negotiating book deals.

Summaries

  • Achieved a 34% improvement in catalog accuracy.
  • Coordinated 15 successful community events.
  • Assisted an average of 13 patrons per day.
  • Crafted persuasive grant proposals.
  • Costs were consistently reduced while profits were increased.
  • Created educational workshops.
  • Boosted attendance by 63%.
  • Library Trainee with 10 years of successful team leadership and client relations experience.
  • Adaptable Library Trainee with strong customer relations skills, consistently delivering top-tier assistance to an average of 8 patrons per day at the circulation desk.
  • Customer service-focused Library Trainee delivering accurate and timely assistance, enhancing the patron experience at all customer service touchpoints.

Accomplishments

  • Collaborated with interlibrary loan departments to successfully digitize and catalog over 18 shared materials, broadening resource access for patrons.
  • Managed and curated the library's social media presence, leading to a 68% increase in online engagement and visitor foot traffic during program.
  • Organized educational workshops on information literacy, helping 9 community members enhance their research and critical thinking skills.
  • Assisted in grant writing efforts that secured $204,000 for the library's innovation programs and technology upgrades.
  • Supported efforts to formalize a long-term digital storage strategy, ensuring secure preservation of over 11 materials through QuickBooks.
  • Developed and monitored a new schedule for handling high-traffic periods, reducing wait times and improving student and patron satisfaction by method.
  • Created targeted email newsletters that increased event participation by 47% through strategic segmentation and content alignment.
  • Assisted in restructuring the library’s digital archive, implementing advanced search functions that reduced staff inquiry handling time by 46%
  • Developed partnerships with local schools to bring access to online resources, particularly benefiting system students during their literature projects.
  • Produced monthly statistical reports on library usage trends, helping department heads make informed decisions on future investments.

Affiliations

  • Volunteer, Little Free Library Stewardship
  • Membership in Library Association of Texas
  • Toastmasters
  • International Association of Administrative Professionals
  • Conference on Digital Library Federation (DLF) Attendee
  • Participation in ALA Annual Conference - 2016
  • Volunteer Support for Summer Reading Programs in Portland
  • Speaker for Webinars on QuickBooks in Libraries
  • Association of Information Technology Professionals
  • Freemason

Certifications

  • Introduction to MetaData and Cataloging - Vantage
  • Certified Reference Librarian Coursework - Brightline
  • Early Literacy and Storytime Specialist Certification - Northwind
  • Book Repair and Preservation Techniques Certificate - Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Fundamentals of Cataloging Certification - Meridian
  • Certification for Library Collection Development - Columbus
  • Digital Tools for Learning & Instruction in Libraries - Cedar Works
  • Interlibrary Loan Workflow Certificate - Vantage
  • Salesforce

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