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Skills

  • HRIS applications proficient
  • Communications
  • Operational improvement
  • Insurance billing
  • Cross-functional team leadership
  • Change Management
  • Risk assessment and mitigation
  • Project management
  • Presentation and public speaking
  • Cost reduction strategies

Work Experiences

  • Successfully mentored staff on best practices and protocol while monitoring performance quality control for corrective action planning, reducing project gaps.
  • Boosted market share by 42%.
  • Increased productivity by organizing my schedule and making appointments.
  • Chaired a diversity and inclusion task force.
  • Reviewed the compensation program and developed short- and long-term plans to improve efficiency and employee satisfaction.
  • By studying and assessing benefit needs and trends, I was able to keep employee benefit programs running smoothly and keep employees informed about their benefits.
  • Was in charge of all aspects of staff and client training to ensure that they were well-versed in federal, state, and local regulations and requirements.
  • Created a financial model for a new HR division.
  • Evaluated staff performance at a number of locations and made training recommendations.
  • Collaborated with engineering to identify process gaps and implement solutions that improved compliance with company policies.

Summaries

  • Miscellaneous student seeking hands-on experience through an internship in stakeholder engagement.
  • Associate Officer and team leader with 14 years of experience in framework settings.
  • With expertise in recruitment and retention, mediation, staff training and development, and complex problem resolution, she is adaptable and focused.
  • Active leader with excellent communication and collaboration skills.
  • Risk assessment in framework settings and risk assessment in process improvement settings.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Adaptable professional with experience in executing marketing strategies that resulted in a 59% increase in social media engagement.
  • Associate Officer with workflow optimization and stakeholder engagement abilities.
  • Procedure, process, and initiative are all available.
  • Associate Officer with 8 years of experience motivating employees to stay with the company through incentive programs and well-researched compensation packages.

Accomplishments

  • Played a critical role in launching system, managing cross-functional deliverables and achieving program within the projected deadline.
  • Utilized data-driven insights to improve client engagement strategies, enhancing customer retention by 60%.
  • Led the negotiation of a initiative contract renewal, delivering increased value to the company while reducing costs by 24%.
  • Successfully managed budgets and forecasts for projects totaling 16, ensuring alignment with company financial targets.
  • Facilitated onboarding programs for 12 new hires, helping to decrease time-to-effectiveness by 84% days.
  • Partnered with human resources to develop new KPIs that aligned with both individual and company performance goals, boosting productivity by 59%.
  • Conceptualized and led a strategic reorganization of team roles, improving output-per-employee by 54%.
  • Streamlined communication frameworks between departments, reducing bottlenecks and improving time-to-market by 13 days.
  • Authored and implemented workflow guidelines that harmonized team efforts across regions, reducing duplicate workflows by 25%.
  • Analytically reviewed quarterly sales data, uncovering trends that helped drive 37% improvement in overall team sales performance.

Affiliations

  • Certified member of the Institute of Internal Auditors (IIA), leveraging knowledge in audit preparation and financial risk evaluation.
  • Active participant in American Payroll Association (APA), where I contributed to improving payroll management processes.
  • Joined the Diversity Council at Northwind, actively working on enhancing diversity and inclusion initiatives.
  • Volunteer and committee chair at Columbus’s Professional Women’s Association, focusing on retention and recruitment strategy improvements.
  • Served as a volunteer with the National Association for African Americans in Human Resources, assisting in recruiting diverse talent.
  • Member, Society for Human Resource Management (SHRM), actively contributed to discussions around employee retention best practices.
  • Active membership in the International Association of Business Communicators (IABC), honing presentation and public speaking skills.
  • Served as a lead volunteer for Junior Achievement of Phoenix, teaching financial literacy and process improvement to young professionals.
  • Member of the Technical Advisory Board, offering expertise on compliance management and operational audits.
  • Joined the Association for Business Process Management Professionals (ABPMP) to stay informed on the latest process improvement trends.

Certifications

  • CompTIA A+ Technician
  • Business Process Management (BPM) Certification from BPM Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Analytics Certification
  • IBM Data Science Professional Certificate
  • Microsoft Certified Systems Engineer (MCSE)
  • Lean Six Sigma Green Belt Certification
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • Certified Data Management Professional (CDMP) from DAMA International
  • HR Compliance Certification from Lakeside Partners

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