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Skills

  • Freight capacity forecasting
  • Intermodal rate negotiation
  • Daily and weekly logistics reporting
  • Data-driven decision making
  • Cross-functional collaboration
  • Contract savings realization
  • Shipping method determination
  • Load tracking and monitoring
  • Empty mile reduction strategies
  • Multimodal Transport Coordination

Work Experiences

  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated with metric vendors.
  • Collaborated with metric vendors to address delivery disruptions, reducing operational downtime by 15%.
  • Achieved a 16% increase in delivery accuracy.
  • Collaborated with client operations teams to schedule optimal delivery times, leading to a 44% reduction in detention and demurrage fees.
  • Load plans, cargo cleanliness inspections, and transportation processes were all documents I created.
  • Achieved a 61% reduction in detention fees.
  • Conducted cost-benefit analysis for rail vs. Truck transport, optimizing logistics and reducing freight expenditures by 7 per quarter.
  • Analyzed complex logistics issues.
  • Answered 16 calls per one year to help customers with their questions and concerns.

Summaries

  • Cross-functional team player who trained and mentored a team of 10 junior dispatchers, driving a 84% improvement in team-wide transport efficiency.
  • Achieved a 34% reduction in shipment disruptions.
  • Intermodal Coordinator with 17 years of successful performance reporting and strategic planning experience.
  • Conducted route assessment.
  • Collaborative and dedicated Intermodal Coordinator with experience managing relationships with key stakeholders to improve service-level agreements by 66% and reduce downtime.
  • Achieved 15% improvement in customer satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Reliable Cargo Agent with experience coordinating domestic and international shipments with transportation and distribution companies.
  • Coordinated multimodal shipments across various networks.
  • Dedicated Cargo Agent with 2 years of experience handling shipments of various types and sizes.

Accomplishments

  • Designed and executed a risk management framework for intermodal transport, reducing accident-related delays by 43%.
  • Monitored key performance indicators (KPIs) for transportation providers, leading to a 71% improvement in carrier performance metrics.
  • Orchestrated multi-modal solutions between rail, air, and sea carriers, resulting in a 78% increase in freight consolidation efficiency.
  • Improved cross-functional collaboration between customer success and human resources, resulting in smoother handoff of shipments and 25% fewer errors.
  • Served as a key liaison among 8 key stakeholders to streamline international freight-flow operations, resulting in 73% faster shipment deliveries to customers.
  • Documented and resolved method which led to category.
  • Aided in the delivery of 16 container shipments per month by closely collaborating among Microsoft Excel platforms and teams to enhance cross-functional workflow.
  • Reduced delivery delays by 17% through optimization of intermodal routing across rail, truck, and port services.
  • Developed a comprehensive cold chain logistics plan for perishables, ensuring less than 84% product loss.
  • Executed freight cost-benefit analysis, negotiating contract terms which saved the company $17 annually.

Affiliations

  • Freemason
  • Transportation Intermediaries Association (TIA)
  • North American Transportation Management Institute (NATMI)
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Global Logistics and Supply Chain Management Network
  • American Society of Transportation and Logistics (ASTL)
  • Jaycees
  • Association for Computing Machinery
  • Transportation Club of Denver

Certifications

  • Transportation Intermediaries Association Certified Transportation Broker (CTB)
  • Project Management Professional (PMP)
  • Customs Trade Partnership Against Terrorism (CTPAT) Certified
  • Certified International Freight Forwarder (CIFFA)
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Port Facility Security Officer (PFSO) Certification
  • Supply Chain Operations Reference Professional (SCOR-P)
  • Salesforce

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