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Skills

  • Invoice generation
  • CCTV
  • Attention to detail
  • Supervision
  • Team building
  • Client relationship management
  • Problem resolution
  • Cash Handling
  • Error minimization strategies
  • Relationship development

Work Experiences

  • Site evaluations, customer surveys, and team audits were all things I did.
  • Collaborated with charity organizations to incorporate fundraising goals into gameplay, raising upwards of $7 for community projects.
  • Boosted overall response rates by 48%.
  • Affected positive feedback rates of 77%.
  • Achieved results over 4 months.
  • Boosted attendance by 46% compared to non-event days.
  • Kept my initiative knowledge up to date by doing cross-functional collaboration and budget management.
  • Awarded 'Employee of the Month' for outstanding performance in both bingo calling and customer service over 17 months.
  • Actively led post-event feedback sessions.
  • Learned quality assurance and data analysis to help with office needs.

Summaries

  • Knowledge of Microsoft Excel in depth, as well as strategic planning and budget management abilities.
  • Power BI and Adobe Creative Suite experts with exceptional interpersonal skills.
  • Accomplished Bingo Caller.
  • Initiative and program have a proven track record.
  • 14 hours per week are available, including evenings and weekends.
  • Achieved consistently smooth gameplay.
  • Team leadership Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Achieved consistent positive feedback rates of 27% across 7 events.
  • Strategic thinker with expertise in project management.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Identified key pain points for players during special events and adjusted game flow to accommodate larger crowds, improving overall satisfaction.
  • Collaborated with technical support during troubleshooting, reducing game downtime by 15 minutes during a major equipment malfunction.
  • Assisted in developing advertising strategies with the marketing department that resulted in a 47% increase in new player registrations.
  • Built strong rapport with regulars, increasing their return rate by 82% and helping establish a loyal player base.
  • Designed and hosted games that incorporated local themes, enhancing the player experience and increasing local attendance by 53%.
  • Contributed to a more enjoyable player experience by maintaining high energy and matching pace to game audience, leading to improved player retention.
  • Integrated a player feedback survey into the game to capture key insights, achieving a 50% increase in actionable responses.
  • Supervised a team of 3 bingo assistants during high-traffic events, achieving a 82% increase in operational efficiency.
  • Enhanced the visual and auditory setup of the bingo hall by suggesting better microphone and display placements, resulting in 29% clearer communication.
  • Reduced average waiting time between bingo rounds by implementing an improved setup system, resulting in 25% smoother transitions.

Affiliations

  • Attendee, Annual Conference on Entertainment Event Logistics - Raleigh - 2022
  • Member, United Bingo Host Professionals (UBHP) - 2016 to Present
  • Member, International Interactive Events and Game Show Association (IIEGSA) - 2018
  • Member, Interactive Entertainment and Event Specialists Alliance (IEESA) - 2015
  • Affiliated, National Association of Entertainment Coordination (NAEC) – 2020 to Present
  • Certified Bingo Caller, Certified Entertainment Professionals (CEP) - 2017
  • Certified in Game-Driven Customer Service Excellence - Cedar Works - 2021
  • Training Completed, Conflict Resolution in the Hospitality Industry, Cedar Works - 2015
  • Completed Certification, Customer Engagement and Service Excellence for Bingo Hosts - PMP - 2015
  • Certified in Advanced Game Interaction Strategy - Summit Group - Completed 2022

Certifications

  • Customer Engagement Specialist Certification by Lakeside Partners
  • First Aid/CPR
  • Remote Entertainment Operations Certification by standard
  • Certified Gaming Performance Specialist by International Gaming Institute
  • Interactive Entertainment Facilitation by process
  • CompTIA Network+
  • Certified Responsible Gaming Operator (CRGO) by National Council on Problem Gambling
  • Google Certified Professional Cloud Architect
  • Effective Communication and Public Speaking Certificate - Beacon Labs
  • SAP Certified Application Associate

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