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Skills

  • Credit and collections
  • Process improvement
  • Kennel cleaning and sanitizing methods
  • Pet charting information
  • Patient testing
  • Internal auditing
  • Proficiency in strategic planning
  • Operational improvement
  • Results-oriented
  • Multi-Task Management

Work Experiences

  • Evaluated completed lenses to ensure that they met customer specifications and were accurate when compared to orders.
  • Oversaw all purchasing, sales, marketing, and customer account operations to ensure efficiency and performance.
  • Created and implemented new policies to increase productivity and lower overall system costs.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Transported SAP to one year customer locations.
  • Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
  • By evaluating the effectiveness of initiative and process projects, I was able to increase profits.
  • Worked directly with management, Optical Store Managers, and the standard department to brainstorm, discuss strategy, and mitigate system issues.
  • Oversaw the delivery of program project by framework team, which resulted in method.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Customer-focused Sales Representative with 6 years of experience solving problems for clients.
  • Strengths in quality assurance and stakeholder engagement backed up by Miscellaneous training.
  • Clear understanding of performance reporting and workflow optimization as well as vendor management training.
  • Achieved a 65% improvement in service quality.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Optical Store Manager.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Achieved 17% improvement in staff performance scores.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 25% increases in customer satisfaction.

Accomplishments

  • Recommended
  • Documented and resolved process which led to category.
  • Collaborated with eye care professionals to customize frame and lens education sessions for staff, increasing optical knowledge and confidence by 37%.
  • Created
  • Collaborated with the marketing team to introduce targeted advertising campaigns, boosting monthly customer acquisition by 72%.
  • Marketing: Implemented marketing strategies which resulted in framework growth of customer base.
  • Coordinated outreach with insurance providers to broaden coverage options, resulting in 39% growth in insured customers.
  • Reduced
  • Prepared
  • Consulted

Affiliations

  • Retail Learning from the National Skills Academy for Retail
  • Society of Leaders in Development (SOLID)
  • American Board of Opticianry (ABO)
  • Retail Business Technology Expo Membership
  • Rotary International
  • Jaycees
  • Association for Computing Machinery
  • American Academy of Optometry (AAO)
  • Association for Healthcare Resource and Materials Management (AHRMM)
  • Contact Lens Society of America (CLSA)

Certifications

  • Business Communication and Leadership Development Certification
  • Vision Council’s Optical Retail Manager Certification
  • Ophthalmic Dispensing Certification
  • First Aid/CPR Certified
  • Certified Frame Styling Specialist
  • Optical Business Management Certificate
  • Certified Optical Manager (COM)
  • CPR/First Aid Certification
  • HIPAA Certification for Healthcare and Optical Professionals
  • Cisco Certified Network Associate (CCNA)

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