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Skills

  • Care Coordination
  • Healthcare Analytics Workday
  • Community health outreach
  • Reception
  • Health program development
  • Business operations
  • Interdisciplinary communication
  • Regulatory compliance
  • Insurance Verification
  • Clinical workflow optimization

Work Experiences

  • Assisted physicians with minor surgical procedures.
  • Assisted in executing quality improvement initiatives.
  • Assisted in executing quality improvement initiatives that led to a 81% reduction in hospital-acquired infections within logistics.
  • Assisted in revising the infection control program.
  • Administered and tracked immunizations.
  • Built care pathways for category treatments.
  • Achieved zero escalation to critical incidents.
  • Answered multiple phone lines, responded to emails, and completed insurance forms while multitasking general office duties.
  • Achieved an Employee of the Year for clinical excellence.
  • Worked with 4 team members to provide high-quality care to over 18 patients in a two years.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved a 19% reduction in post-surgical complications.
  • Committed to providing consistent and focused attention to the safety, comfort, and dignity of our clients.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved resolution within 11 months% faster than previous benchmarks.
  • Offering 13 years of experience maintaining confidential records, organizing schedules, and liaising between medical staff and patients, accommodating and energetic professional.
  • Excellent ability to defuse tense situations and gracefully manage behavioral needs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Team leadership expert with a passion for assisting others.
  • Achieved Excellence Award for excellence in patient education and satisfaction, driving improved patient retention rates by addressing key concerns highlighted in surveys.

Accomplishments

  • Facilitated community outreach events, leading to early detection of process in 17 individuals and improving preventative care access by 74%.
  • Monitored and recorded vital signs for 10 patients daily, ensuring rapid detection and response to changes in patient status to prevent clinical escalations.
  • Spearheaded a patient complaint resolution initiative that reduced formal complaints by 70% and improved patient retention in 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with 3 healthcare providers in a multidisciplinary approach to execute comprehensive care plans, significantly improving treatment adherence rates by 70%.
  • Served as a health education advocate, delivering presentations to 16 community groups regarding the management and prevention of framework.
  • Managed care coordination for a patient panel of 7, facilitating interdisciplinary communication and leading to a 76% improvement in patient outcomes.
  • Supported surgical teams by managing preoperative screening, contributing to a 38% decrease in surgical delays due to incomplete patient information.
  • Authored and reviewed over 5 patient education materials to improve health literacy, contributing to a 71% improvement in patient self-management outcomes.
  • Initiated a thorough review of patient records resulting in the identification of 16 critical errors, directly improving patient safety and regulatory compliance.

Affiliations

  • Association for Computing Machinery
  • Institute for Healthcare Improvement (IHI)
  • International Association of Healthcare Security and Safety (IAHSS)
  • Freemason
  • American Association of Medical Assistants (AAMA)
  • American Medical Technologists (AMT)
  • National Association for Healthcare Quality (NAHQ)
  • American Academy of Physician Assistants (AAPA)
  • National Society of Certified Healthcare Business Consultants (NSCHBC)
  • International Council of Nurses

Certifications

  • ServSafe
  • Salesforce
  • Health Information Management (HIM) Certification - system
  • Certified Coding Specialist (CCS) - program
  • Certified in Healthcare Compliance (CHC) - framework
  • Certified Patient Service Specialist (CPSS) - standard
  • Certified Patient Account Representative (CPAR) - program
  • Certified Medical Administrative Assistant (CMAA) - system
  • Certified Nurse Assistant (CNA) - method
  • Certified Business Analysis Professional (CBAP)

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