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Skills

  • AP/AR proficiency
  • Strategic planning and execution
  • Office administration
  • Public speaking
  • Database administration
  • Cross-cultural communication
  • Interpersonal and written communication
  • Workflow planning
  • Project management
  • Extremely organized

Work Experiences

  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Improved customer service ratings by 14% by training 15 new employees on proper phone handling techniques.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Oversaw 8 calendars in order to coordinate meetings, appointments, and events strategically.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Wrote business documents such as procedure, program, and procedure that were clear and professional.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • Bringing a track record of effectively scheduling to promote organization and availability.
  • 7 years of experience in general office procedures, data analysis and risk assessment.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Assistant President is an attentive and personable administrative support professional with 11 years of experience in fast-paced office environments.
  • Motivated Office Automation Clerk looking for a new job where her workflow optimization and client relations skills can be put to good use.
  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • Customer service, meeting scheduling, travel arrangements, task prioritization, and file management are among the skillsets of this resourceful and experienced Administrative Assistant.
  • Team player who is knowledgeable in strategic planning and performance reporting.
  • Offering 6 years of experience in customer relations management.
  • Prepared to bring 4 years of experience to Vantage and take on a new and challenging role.

Accomplishments

  • Reduced legal contract review times by 18% through the development of standard operating procedures for internal and external document management.
  • Managed high-profile events for executives, coordinating with internal and external teams to ensure a 41% satisfaction rating from attendees.
  • Designed and implemented new expense tracking processes that reduced administrative costs by 2% over 2016.
  • Developed and implemented a new KPI monitoring system that improved financial reporting accuracy by 30% over two years.
  • Mentored and trained junior team members, resulting in a 75% increase in employee productivity and team retention over three years.
  • Collaborated with marketing teams to ensure timely communications for high-priority projects, increasing campaign success rates by 52% within 18 months.
  • Increased sales 2% over several months.
  • Streamlined executive travel arrangements for 5 international trips per quarter, reducing travel costs by 25% and travel planning time by metric.
  • Developed and maintained a confidential database of key metrics, ensuring data was secure and accessible only to authorized personnel.
  • Facilitated the implementation of risk management strategies, leading to a 64% decrease in potential financial liabilities over 2020.

Affiliations

  • Society of Human Resource Management
  • American Management Association (AMA)
  • Project Management Institute
  • International Association of Administrative Professionals (IAAP)
  • Rotary International
  • International Facility Management Association (IFMA)
  • Toastmasters
  • International Association of Business Communicators (IABC)
  • Freemason
  • National Association of Professional Women (NAPW)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Administrative Professional (CAP)
  • Salesforce
  • Apple Certified Associate (ACA)
  • Contract and Vendor Management Professional Certification
  • Certified in Executive and Venture Finance
  • Certified Executive Administrative Assistant (CEAA)
  • Leadership in Energy and Environmental Design (LEED) Green Associate
  • Accredited Project Management Tools Integration Specialist
  • ServSafe

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