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Skills

  • Problem resolution
  • Client relations expert
  • Skilled negotiator
  • Territory Sales Experience
  • Insurance rate assessment
  • Customer satisfaction
  • MS Office
  • Qualitative research
  • Team Leadership
  • Business operations

Work Experiences

  • Called 7 warm leads to expand my client base each week.
  • Won
  • Created, implemented, and monitored the agency's new underwriting guidelines.
  • Guided
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Increased client retention by providing excellent service and following up.
  • Ensured
  • Followed up with potential clients who had requested information online.
  • Advised
  • Did some research.

Summaries

  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Actuarial Analyst with 13 years of successful workflow optimization and stakeholder engagement experience.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • With fluency in German and Japanese, I am a communicative and hardworking individual.
  • Deadline-driven
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Building strong working relationships with sales teams and brokers was a success.
  • Collaborate with commercial lenders to achieve sales targets.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.

Accomplishments

  • Played a pivotal role in the transition from legacy actuarial software to Microsoft Excel, ensuring a smooth changeover, consolidating disparate data sources.
  • Collaborated with team of 16 in the development of initiative.
  • Collaborated with cross-functional teams to manage risk associated with catastrophe reinsurance programs, leading to reduced risk exposure by 60%.
  • Documented and resolved framework which led to program.
  • Resolved product issue through consumer testing.
  • Expanded book of business for property and casualty insurance for small business owners, and commercial and residential accounts from $7 to $5 million.
  • Assessed and redesigned lapse rates in life insurance models for a leaner premium structure, resulting in a 32% increase in client retention.
  • Worked in Python to build claims prediction models, increasing forecasting accuracy by 22% while reducing manual intervention during analysis.
  • Improved claim reserve adequacy by 76% after recalibrating assumptions and revising outdated loss development factors.
  • Earned designations as system.

Affiliations

  • Founder, Chicago Actuarial Study Group
  • Actuarial Society of Seattle
  • Fellow of the Society of Actuaries (FSA)
  • Member, Institute and Faculty of Actuaries (IFoA)
  • Society of Actuaries (SOA) Membership
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Associate Pricing Specialist Certification
  • Actuarial Lecturer at initiative
  • International Council of Nurses

Certifications

  • Advanced Business Analytics from metric
  • SHRM Certified Professional (SHRM-CP)
  • CAS Actuarial Software Exam (CAS Exam MAS-I or MAS-II)
  • Cisco Certified Network Associate (CCNA)
  • Certified Actuarial Analyst (CAA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Financial Planner (CFP) Designation
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Global Association of Risk Professionals (GARP) Certification
  • Risk Management Certificate from Lakeside Partners

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