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Skills

  • Data recovery
  • Customer service expert
  • Product testing
  • Organization
  • Document scanning
  • Desktop support
  • Report writing
  • Extremely organized
  • Metric equipment
  • Staff development

Work Experiences

  • Used project management and client relations to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Adopted training standards across 2 divisions worldwide.
  • Built engagement tracking dashboards to monitor the progress of trainees, resulting in a 21% increase in completed certifications.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Entered data into the Workday system, including payments, account information, and call logs.
  • Increased company revenue by 11% beyond two years targets by upselling products and services.
  • Double-checked the data's accuracy and integrity.
  • Created multi-threaded admin web applications based on method.
  • Answered an average of 8 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Motivated Software Trainer with experience managing large-scale projects, including budgeting and administration.
  • Accomplished Software Trainer with the past year of experience.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Achieved a 50% decrease in software support incidents globally.
  • Within Miscellaneous, senior Software Trainer and outstanding performer in workflow optimization and stakeholder engagement.
  • Among his accomplishments is the creation of a process app for use in the initiative industry.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Excellent Software Trainer with 13 years of experience providing exceptional support to users at all levels.

Accomplishments

  • Ensured
  • Consulted
  • Streamlined
  • Reduced
  • Designed multi-tiered training modules for different user levels, leading to better course completion times and reduced post-training support issues.
  • Trained
  • Initiated
  • Developed
  • Guided
  • Identified

Affiliations

  • Certified in Train the Trainer programs (TTT) through system, boosting the maximum output for each software training session.
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Affiliated with the International Coaching Federation (ICF) to employ coaching principles within training sessions for improved learner performance.
  • Member of the EdTech Europe Conference, contributing insights on streamlining software training for international audiences.
  • Participated in the Global Knowledge Network, discussing ways to leverage technology in accelerating learning programs on an international scale.
  • Member of the National Speakers Association to enhance presentation and communication skills.
  • Alumni Ambassador for process specializing in instructional technology.
  • Society of Human Resource Management
  • Rotary International

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Online Learning Facilitator Beacon Labs
  • Certificate in Corporate Training and Development, Boston
  • Adobe Certified Expert (ACE) in Captivate, 2019
  • Train-the-Trainer Certification – Lakeside Partners
  • ITIL Foundation Certificate in IT Service Management, 2016
  • Certified Cloud Security Professional (CCSP) 2021
  • Microsoft Certified: Dynamics 365 Fundamentals, Microsoft Excel
  • Certified Professional in Learning and Performance (CPLP) - Meridian
  • Certified Manager in Software Quality (CMSQ), QAI Global Institute

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