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Skills

  • Documentation skills
  • Defect monitoring
  • Operational improvement
  • Regulatory compliance
  • Quality assurance metrics tracking
  • Supervision
  • Problem-solving under tight deadlines
  • API Testing with Workday
  • Vericode experience
  • Acceptance criteria definition

Work Experiences

  • Achieved long-term efficiency improvements.
  • Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.
  • Conducted scenario-based testing.
  • Built test suites for mobile platforms.
  • Awarded Excellence Award for optimizing the defect reporting workflow.
  • Accelerated release cycles by 78%.
  • Collaborated with development teams to enhance feature sets for Jira, which resulted in a 74% improvement in feature adoption post-launch.
  • Achieved a 62% improvement in release quality.
  • Created performance benchmarks for QuickBooks.
  • Contributed to a 46% reduction in post-production bugs.

Summaries

  • Associate Testing Specialist dedicated to improving testing strategies, with experience in using CI/CD pipelines to seamlessly integrate workflows and reduce integration bugs by 15%.
  • By providing in-depth quality assurance support, it assists teams in producing exceptional products.
  • Achieved a 23% increase in product quality.
  • Analytical problem-solver, specializing in risk-based testing approaches, which mitigated critical failing features and reduced production issues by 83%.
  • Accomplished in stress testing using Workday, ensuring reliable performance across multiple environments, contributing to product scalability and system reliability.
  • Accomplished Associate Testing Specialist.
  • 16 years of practical experience.
  • Associate Testing Specialist with a deep understanding of Agile and Scrum methodologies, improving team velocity and issue resolution speed by 5%. Skilled in Jira.
  • Achieved results across multiple sprints.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Conducted root cause analysis on reported issues and successfully reduced priority-one bugs by 29%, directly improving release timelines for Microsoft Excel.
  • Designed test case strategies for multiple concurrent releases, successfully reducing time-to-market for key features by 59%.
  • Implemented a test data management solution, optimizing test run configurations and reducing overall test execution times by 22%.
  • Collaborated closely with development and product teams to refine the testing process, resulting in a 72% reduction in the number of bugs detected during UAT.
  • Coordinated with international teams to ensure compliance with regional software and hardware configurations, leading to a 84% increase in customer satisfaction in those markets.
  • Partnered with stakeholders to define testing KPIs, resulting in measurable improvements in test case coverage by 34% and faster cycle times by 16 days.
  • Advised on key aspects of product functionality during a major release, identifying 4 potential issues pre-launch that could have impacted major customer accounts.
  • Achieved CPA to further refine skills in test automation, directly leading to more efficient test execution and error diagnostics for Microsoft Excel.
  • Automated regression test suites for ServiceNow, reducing manual testing efforts by 45% and achieving faster test executions.
  • Wrote complex test scripts to handle edge cases for ServiceNow which improved coverage by 22% compared to prior releases, ensuring a higher quality deliverable.

Affiliations

  • Contributor to open-source testing tools community on GitHub
  • Certified JIRA Project Administrator with QA specialization
  • Association of Information Technology Professionals
  • Scrum Alliance member with experience in Scrum framework testing methodologies
  • Certified Testing Specialist in Mobile Application Testing from standard
  • Contributing member to OWASP for secure testing practices
  • Member of International Association of Software Architects (IASA) from 2024
  • Member of the International Functional Testing (IFT) Council
  • Participated in the International Symposium on Software Testing and Analysis (ISSTA) 2022
  • American Marketing Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Certified Software Quality Analyst (CSQA)
  • Certified Cloud Tester (CCT) by the International Testing Board
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • API Testing Certification from initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Continuous Testing in DevOps Certification by Cedar Works
  • Certified Public Accountant (CPA)

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