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Skills

  • Negotiation
  • Customer service
  • Supervision
  • Business analysis
  • Cross-functional team collaboration
  • Business Administration
  • Commercial and residential remodeling expertise
  • Regulatory compliance
  • Budget forecasting and cost control
  • First Aid/CPR

Work Experiences

  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Achieved 16% repeat business from satisfied customers.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Achieved a 8-year project.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved a 78% improvement in inspection pass rates.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.

Summaries

  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Dedicated to providing high-quality services and products.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Strengths in stakeholder engagement and quality assurance backed up by Miscellaneous training.
  • Expertise in technology and product development.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Resolved product issue through consumer testing.
  • Managed simultaneous remodeling projects, ensuring all timelines and budgets were met successfully, decreasing project delays by 43%.
  • Initiated team-wide time management strategies that improved overall project completion rates by 58%.
  • Drove a 54% increase in local business by leveraging community outreach and direct marketing for completed remodels.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased customer satisfaction rates by 85% through regular project updates and post-project quality assurance checks.
  • Reduced project overruns by 71% through proactive risk mitigation and optimization of resource allocation.
  • Developed training programs for new hires on the use of Asana and strategic planning, leading to 25% faster onboarding processes.
  • Oversaw daily site operations for projects totaling up to $182,000 in value, ensuring adherence to timelines and client specifications, increasing profitability by 48%.
  • Conducted comprehensive assessments on aging buildings and implemented modern, code-compliant solutions, improving structural integrity by 17%.

Affiliations

  • National Association of Home Builders (NAHB)
  • International Facility Management Association (IFMA)
  • National Association of the Remodeling Industry (NARI)
  • International Code Council (ICC) – Certification in Building Code Administration
  • Project Management Institute
  • National Fire Protection Association (NFPA)
  • International Council of Nurses
  • Society of American Military Engineers (SAME)
  • Association of Information Technology Professionals
  • National Association of Social Workers

Certifications

  • Apple Certified Associate (ACA)
  • Master Electrician Certification - system
  • CompTIA Network+
  • Electrical Safety Compliance Certification - program
  • CompTIA A+ Technician
  • Certification in Construction Cost Estimating - framework
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Kitchen & Bath Remodeler (CKBR) - program
  • Construction Quality Management (CQM) Certification - U.S. Army Corps of Engineers

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