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Skills

  • Case management proficiency
  • Client retention improvement strategies
  • Crisis intervention and response management
  • Group psychotherapy expert
  • Successful hypnotherapist
  • Personality disorder treatment aptitude
  • Social skills teacher
  • Interprofessional team facilitation
  • Biopsychosocial assessments
  • External agency collaboration for funding

Work Experiences

  • Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.
  • Achieved a 56% increase in patient satisfaction ratings.
  • Was in charge of a caseload of over 14 children in public schools and group homes.
  • Demonstrated cultural and linguistic sensitivity to the clients and families I served.
  • Conducted internal audits for compliance with HIPAA.
  • Achieved a 54% increase in treatment completion rates.
  • Used a variety of techniques to help patients with their therapy.
  • Co-authored clinical guidelines.
  • Mediated conflicts between families in order to clarify and resolve underlying issues.
  • Conducted internal audits for compliance with HIPAA and Joint Commission standards, resulting in zero deficiencies in 2020.

Summaries

  • Lead Clinician with 9 years of successful budget management and quality assurance experience.
  • In a variety of settings, capable of providing caring and methodological counseling services.
  • Lead Clinician is a multi-talented Lead Clinician who is consistently rewarded for planning and operational improvements.
  • Accomplished Lead Clinician.
  • Conducted over 7 comprehensive mental health assessments annually.
  • Accomplished Lead Clinician with a deep commitment to improving patient care and reducing crisis events, demonstrated through leading patient assessments and intervention planning.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished at conducting clinical assessments in order to develop effective treatment plans for patients.
  • Achieved a 39% improvement in clinical outcomes.
  • Clinical leader with a demonstrated ability to secure funding.

Accomplishments

  • Reduced staff turnover by 47% during intense periods of transition through targeted mentorship and professional development initiatives.
  • Revised clinical assessments for dual diagnosis clients, which increased identification of underlying disorders by 32%.
  • Documented and resolved standard which led to procedure.
  • Led group therapy and cognitive behavioral therapy sessions, improving therapeutic outcomes for 13 patients within 18 months.
  • Collaborated with leadership to analyze caseloads and staff performance metrics, driving a 29% improvement in overall program efficiency.
  • Played a pivotal role in selecting Electronic Medical Record (EMR) systems to improve documentation and security, integrating system functionalities across 10 clinics.
  • Resolved product issue through consumer testing.
  • Facilitated staff training on new therapeutic approaches, including evidence-based practices, yielding a 15% improvement in treatment efficacy.
  • Led a cross-functional team to revise protocols for managing co-occurring mental health and substance use disorders, improving patient outcomes significantly across departments.
  • Developed a peer feedback loop tied to patient outcomes, which helped identify gaps in service delivery and led to a 24% enhancement in patient wellness scores.

Affiliations

  • Society of Women Engineers
  • Advisory Board Member, standard
  • Association for Psychological Science (APS)
  • Peer-Reviewer for Journal of Traumatic Stress
  • Member, American Group Psychotherapy Association (AGPA)
  • National Association of Social Workers
  • National Board for Certified Counselors (NBCC)
  • Academy of Cognitive and Behavioral Therapies
  • Board Certified Diplomate in Clinical Social Work (BCD)
  • International Certification & Reciprocity Consortium (IC&RC)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Family Trauma Professional (CFTP)
  • Certified Advanced Alcohol and Drug Counselor (CAADC)
  • Clinical Supervisor/Manager Certification through system
  • Certified Clinical Supervisor (CCS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Relapse Prevention Specialist (CRPS)
  • Certified Grief Counseling Specialist (CGCS)
  • Trauma-Focused Cognitive Behavioral Therapy Certification (TF-CBT)
  • CompTIA A+ Technician

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