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Skills

  • System equipment
  • MS Office
  • Organization
  • Client Outcome Monitoring
  • Client advocacy
  • Communications
  • Team building
  • Emergency housing coordination
  • Regulatory compliance
  • Case Tracking System Implementation

Work Experiences

  • Worked with Case Support Worker on program operations, including providing participant feedback and improvement suggestions.
  • Assisted 8 families.
  • Assessed client well-being.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Assessed psychosocial needs of clients with chronic illnesses.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted social workers in developing, coordinating, and leading programs for people with standard and framework concerns.
  • Advocated for clients to obtain necessary supports.
  • Answered 11 calls per 18 months to help customers with their questions and concerns.
  • Advocated for clients' rights in administrative hearings.

Summaries

  • Achieved a 48% improvement in client outcomes.
  • Case Support Worker is a caring and skilled Case Support Worker who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Costs were consistently reduced while profits were increased.
  • Addressed housing, legal, and healthcare needs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Case Support Worker with expertise in community resource coordination, referred clients to vital support services and achieved a 15% improvement in service utilization among non-native English speakers.
  • Client-focused Case Support Worker with expertise in developing service plans and collaborating with social service providers. Delivered 44% client satisfaction while securing emergency housing for 2 families in need.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Adept at establishing partnerships with social service providers.
  • Case Support Worker is a multi-talented Case Support Worker who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Monitored and tracked client progress through individualized action plans, resulting in 36% of cases meeting or exceeding established outcome goals.
  • Delivered educational workshops on available community resources and client rights, improving participant knowledge by 39% as measured by post-session surveys.
  • Monitored and adjusted service plans as needed based on client progress and changing needs, achieving 23% positive case closure rate over 6 months.
  • Worked closely with government agencies to connect clients with public assistance programs, successfully enrolling 66% of eligible clients within one year.
  • Developed and revised individualized service plans for up to 15 clients weekly, maintaining a 66% program compliance rate and increasing client satisfaction by 57%.
  • Collected and analyzed data on client needs and barriers to service access, generating insights that led to a 18% increase in program participation rates.
  • Participated in outreach efforts to marginalized communities, driving a 64% increase in referrals and providing essential case support to new client populations.
  • Evaluated program effectiveness and identified areas for improvement, resulting in the implementation of new case management protocols that enhanced service quality.
  • Coordinated urgent relocation services for domestic violence survivors, moving 9 clients into secure housing within 6 months and ensuring access to wraparound support.
  • Reduced barriers to service access by implementing targeted outreach strategies, increasing client engagement with support services by 54%.

Affiliations

  • American Association for Marriage and Family Therapy (AAMFT)
  • Society of Human Resource Management
  • Freemason
  • National Council on Family Relations (NCFR)
  • National Association for Court Management (NACM)
  • International Association of Administrative Professionals
  • National Human Services Assembly (NHSA)
  • American Society of Criminology (ASC) - Division of Victimology
  • Toastmasters
  • National Coalition Against Domestic Violence (NCADV)

Certifications

  • Certified Family Trauma Professional (CFTP)
  • Certified Mental Health Professional (CMHP)
  • Apple Certified Associate (ACA)
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Certified in Public Health (CPH)
  • Certified Public Accountant

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