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Skills

  • Organization
  • Confidentiality and HIPAA compliance
  • Intake Assessment Coordination
  • First Aid/CPR
  • Communications
  • Supervision
  • Team management
  • Client file organization
  • Case Tracking System Implementation
  • Compliance with federal and state regulations

Work Experiences

  • Addressed the individualized needs of victims of process violence.
  • Assessed client well-being.
  • Assessed and monitored mental health crisis situations, making on-site interventions to defuse high-risk situations safely.
  • Advocated for clients' rights in legal and administrative hearings, resulting in favorable outcomes in 64% of cases.
  • Looked for industry trends on social media and through online sources.
  • Achieved 61% client satisfaction.
  • Allowed for more direct client interaction.
  • Achieved results over the past year.
  • Worked with Case Support Worker on program operations, including providing participant feedback and improvement suggestions.
  • Maintained detailed records of program operations and participant activities.

Summaries

  • Client-focused professional with extensive experience.
  • Client-centered Case Support Worker dedicated to helping individuals through crisis de-escalation techniques and service referrals, improving client outcomes by 81% across varied cases.
  • Achieved results through consistent follow-ups.
  • Accomplished in advocating for individuals by fostering creative and impactful interventions that have directly resulted in a 24% betterment in client living conditions.
  • Addressed safety risks effectively.
  • Accomplished Case Support Worker with expertise in community resource coordination, referred clients to vital support services and achieved a 15% improvement in service utilization among non-native English speakers.
  • Career Case Support Worker with more than 8 years experience in monitoring client progress through personalized service plans, resulting in a 68% increase in positive case outcomes.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Case Support Worker is a caring and skilled Case Support Worker who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Advocated for clients to access housing, healthcare, and legal services.

Accomplishments

  • Resolved product issue through consumer testing.
  • Monitored and adjusted service plans as needed based on client progress and changing needs, achieving 23% positive case closure rate over 6 months.
  • Delivered educational workshops on available community resources and client rights, improving participant knowledge by 39% as measured by post-session surveys.
  • Collaborated with team of 13 in the development of standard.
  • Documented and resolved method which led to procedure.
  • Conducted intake assessments for an average of 6 new cases per week, ensuring thorough documentation and resource verification for 100% of clients.
  • Collaborated with mental health professionals and rehabilitation specialists to create integrated care plans, reducing reoccurrence of crisis interventions by 81%.
  • Coordinated urgent relocation services for domestic violence survivors, moving 9 clients into secure housing within 6 months and ensuring access to wraparound support.
  • Presented case findings at interagency meetings, advocating for clients and facilitating access to necessary resources from local, state, and federal programs.
  • Led team in the reorganization of client data management systems, reducing information retrieval time by 62% while adhering to privacy regulations.

Affiliations

  • American Case Management Association (ACMA)
  • American Medical Informatics Association
  • National Coalition Against Domestic Violence (NCADV)
  • International Association of Administrative Professionals
  • Toastmasters
  • National Organization for Human Services (NOHS)
  • National Association for Court Management (NACM)
  • Community Action Partnership - Human Services Chapter
  • National Human Services Assembly (NHSA)
  • American Association for Marriage and Family Therapy (AAMFT)

Certifications

  • Certified Life Skills Coach
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Case Manager (CCM)
  • Certified Peer Support Specialist (CPSS)
  • Certified Housing Support Specialist (CHSS)
  • Certified in Human Services - Specializing in Substance Use Disorders
  • CompTIA Security+
  • Certification in Homeless Services Case Work
  • Certified Child Welfare Professional (CWP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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