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Skills

  • Account management
  • Verbal and written communication
  • Coagulation interventions
  • Monitoring tools
  • Medical records management
  • Care planning
  • HIPAA compliance
  • Patient chart maintenance
  • Appointment scheduling
  • Medical office administration

Work Experiences

  • Resolved issues with communication and billing to ensure seamless services.
  • Achieved a 46% reduction in complaints.
  • Created personalized care plans.
  • Developed customized patient outreach strategies that improved follow-up appointment compliance by 46% within the past year.
  • Achieved results in 2019.
  • Achieved improvement over several months.
  • Coordinated care for 4 patients per day, reducing appointment wait times by 40% in 2020.
  • Was in charge of refill requests for prescriptions.
  • Decreased wait time from several months to three years.
  • Assisted in the preparation of required funding documents and screened patients for financial assistance.

Summaries

  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Clinical Nurse with extensive knowledge of data analysis and the ability to create individualized care plans.
  • Patient Care Coordinator with a passion for planning care, coordinating interdisciplinary teams, and implementing strategic changes.
  • Exceptional at providing individualized care and education to families.
  • Medical Assistant who can easily adapt to changing environments and demands.
  • Professionally trained Patient Care Representative with experience providing high-quality culturally competent care to a diverse group of patients.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Registered nurse with over 9 years of experience leading initiatives to improve clinical documentation, clinical processes, and nurses' clinical knowledge.
  • Professionally, she is known for being a strong advocate and communicator.
  • wishing to apply previous experience and skills to a new challenge

Accomplishments

  • Patient Education: Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
  • Educated
  • Patient Education: Educated patients about medical procedure steps, recovery measures and medication instructions.
  • Clarified
  • Spearheaded 7 classes per year.
  • Promoted
  • Consulted
  • Earned "Outstanding Service Award" for standard.
  • Administered
  • Diagnosed

Affiliations

  • National Association of Healthcare Access Management (NAHAM)
  • National Association of Social Workers (NASW) – Advocate for effective conflict resolution and patient care
  • American Academy of Professional Coders (AAPC) – Knowledge in insurance pre-authorization
  • Patient Advocate Certification Board (PACB) – Certified Patient Advocate
  • Lions Club
  • Medical Group Management Association (MGMA) – Specializing in healthcare quality improvement
  • Society of Women Engineers
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Hospital Association (AHA) – Focus on patient satisfaction
  • Association for Supply Chain Management (APICS)

Certifications

  • Pediatric Education for Prehospital Professionals (PEPP)
  • Certificate to Prescribe in Illinois initiative
  • Certified Healthcare Billing Specialist (CHBS) - Medical Association of Billers
  • BLS
  • Certified in Diabetes Management
  • CompTIA Security+
  • Prehospital Trauma Life Support (PHTLS)
  • Certified Healthcare Access Associate (CHAA) metric
  • Certified Clinical Documentation Specialist (CCDS) - framework
  • Nitrous Oxide Administration Certification

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