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Skills

  • Grant fund securing and resource management
  • Communications
  • Written and verbal communication
  • Team management
  • Cross-functional team leadership
  • Digital tools for project management (Microsoft Excel)
  • Caseload management and client service delivery
  • Procedure equipment
  • Client engagement and relationship building
  • Networking and local partnerships

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Built and maintained positive relationships with local government representatives, securing $15 in prizes for outstanding local efforts.
  • Had an excellent attendance record and was always on time for work.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Coordinated cross-department collaboration to meet diverse community needs, reducing duplication of services by 62%.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Achieved zero non-compliances during the 2015 review cycle.
  • Achieved Employee of the Year for diversity in the workplace.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved a 77% increase in operational efficiency.

Summaries

  • Professional with over 16 years of experience working in the community to provide information on available programs.
  • Achieved Employee of the Year recognition.
  • Dedicated coordinator with a track record of assisting during audits.
  • Determined employee with 13 years of experience leading high-performing teams.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Cut response times.
  • Collaborative Local Area Coordinator.
  • Conducted personalized needs assessments.
  • Local Area Coordinator with 15 years of successful data analysis and strategic planning experience.
  • Collaborative Local Area Coordinator, known for training and mentoring volunteers, enhancing service delivery consistency across teams.

Accomplishments

  • Collaborated with local schools and agencies, building a network that provided additional support for underserved youth sectors.
  • Led an inter-agency working group to develop shared service protocols, resulting in 49% improvement in inter-agency coordination.
  • Directed a regional task force integrating new digital tools, driving an increase in community communication efficiency by 81%.
  • Effectively directed resource allocation, improving service reach to 17 underserved areas.
  • Managed crisis response initiatives during metric, providing timely and effective support to 9 affected individuals.
  • Collaborated with team of 11 in the development of process.
  • Resolved product issue through consumer testing.
  • Developed and delivered multi-language service materials that improved accessibility for category communities.
  • Introduced and managed ServiceNow for project scheduling, increasing project completion rates by 46%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Urban Affairs Association (UAA)
  • International Federation of Social Workers (IFSW)
  • Freemason
  • American Marketing Association
  • Association for Psychological Science (APS)
  • Council for Exceptional Children (CEC)
  • Rotary International
  • American Society for Public Administration (ASPA)
  • Project Management Institute
  • Certified Social Inclusion Advocate, system

Certifications

  • Grant Professional Certified (GPC) - initiative
  • Certified in Volunteer Administration (CVA) – 2016
  • Certified Partner in Community Outreach - Harbor & Co.
  • CompTIA Security+
  • Certified Nonprofit Professional (CNP) – Meridian
  • Advanced Facilitation Certification - Salesforce
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Project Management Professional (PMP) - Project Management Institute
  • Accredited Asset Management Specialist (AAMS) - framework

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