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Skills

  • Project organization
  • Event planning and execution
  • Communications
  • Client needs assessments
  • Operational improvement
  • Program development
  • Process improvement
  • Written and verbal communication
  • Organization
  • Caseload management and client service delivery

Work Experiences

  • Assisted 7 non-English speaking residents in accessing critical services, liaising with interpreter services to ensure equal access.
  • Boosted client outreach effectiveness by 60%.
  • Analyzed program outcome metrics.
  • Achieved operational consistency rating increase of 82%.
  • Transported ServiceNow to 6 months customer locations.
  • Collaborated with local agencies.
  • Achieved attendance exceeding 12.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Looked for industry trends on social media and through online sources.

Summaries

  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Community service programs that are coordinated to meet the needs of process.
  • Contributed to program success.
  • Fluency in both French and Portuguese.
  • Boosted client satisfaction by 49%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Dedicated coordinator with a track record of assisting during audits.
  • Dedicated coordinator with a track record of assisting during audits, achieving zero non-compliances during the 2022 review cycle.
  • Clear understanding of client relations and quality assurance as well as performance reporting training.
  • Professional with over 16 years of experience working in the community to provide information on available programs.

Accomplishments

  • Designed culturally tailored outreach programs, which increased community engagement by 57%.
  • Managed a caseload of 15 clients, achieving 48% on-time service delivery for all individualized plans.
  • Organized 9 outreach events that directly connected residents to essential health services.
  • Managed crisis response initiatives during metric, providing timely and effective support to 9 affected individuals.
  • Introduced and managed ServiceNow for project scheduling, increasing project completion rates by 46%.
  • Organized community feedback surveys, resulting in 16 actionable insights and 37% improved satisfaction ratings.
  • Collaborated with team of 11 in the development of process.
  • Directed a regional task force integrating new digital tools, driving an increase in community communication efficiency by 81%.
  • Standardized operational procedures across 4 community centers, increasing efficiency and consistency by 70%.
  • Delivered training programs aimed at empowering individuals with disabilities, leading to enhanced independence for 14 residents.

Affiliations

  • Toastmasters
  • National Family Preservation Network (NFPN)
  • Association of Information Technology Professionals
  • Urban Affairs Association (UAA)
  • National Alliance on Mental Illness (NAMI)
  • Association for Research on Nonprofit Organizations and Voluntary Action (ARNOVA)
  • Community Development Financial Institutions Fund (CDFI)
  • National Coalition for Homeless Veterans (NCHV)
  • American Public Health Association (APHA)
  • International Council of Nurses

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Grant Professional Certified (GPC) - initiative
  • CompTIA A+ Technician
  • Housing Specialist Certification - initiative
  • Community Needs Assessment Certification - Portland
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Community Resource Developer - Phoenix
  • Google Certified Professional Cloud Architect
  • Certified Nonprofit Leadership Alliance (NLA) Member
  • Salesforce

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