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Skills

  • Method equipment
  • Loss prevention strategies
  • Operational improvement
  • Customer experience enhancement through QuickBooks
  • Process improvement
  • Business Administration
  • Budget management and cost optimization
  • Business operations
  • Regulatory compliance
  • Vendor relationship management

Work Experiences

  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that metric operations ran smoothly.
  • Achieved $12 in revenue growth.
  • Achieved a 58% better sales performance overall.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Achieved a 64% decrease in theft-related losses.
  • Created budgets and prepared quotes for new products and services.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved a 23% decrease in overtime costs.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Assistant Store Owner skilled in reducing shrinkage by 53%, negotiating cost-effective supply contracts, and driving customer retention through innovative loyalty programs.
  • Assistant Store Owner who is proactive and meticulous, with over 12 years of experience in the metric industry.
  • Develop strategic business partnerships and relationships.
  • Forward-thinking manager with 12 years of manufacturing project management experience.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Quality assurance, vendor management, and strategic planning are all well-trained.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Customer-focused professional with 11 years of experience in the Miscellaneous sector.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.

Accomplishments

  • Actively contributed to weekly departmental meetings, presenting ideas that led to continuous improvements in vendor management.
  • Implemented a store customer service protocol that decreased customer complaints by 37% in 18 months.
  • Negotiated supplier contracts, resulting in an estimated savings of $2 annually and improved inventory quality.
  • Developed and implemented a KPI-based evaluation system, leading to a 71% growth in employee performance and goal achievement.
  • Implemented sales tracking software to monitor KPIs, resulting in a 59% increase in real-time monitoring and sales accuracy.
  • Ensured full adherence to health and safety regulations, maintaining 9 consecutive months without incidents or violations.
  • Managed team workload prioritization, reducing turnaround time on key tasks and improving store efficiency by 65%.
  • Introduced a stock monitoring system, reducing excess inventory and freeing up cash flow by 3.
  • Fostered partnerships with local businesses, increasing brand presence and expanding customer base in Columbus.
  • Documented and resolved initiative which led to metric.

Affiliations

  • Society for Human Resource Management (SHRM)
  • International Association of Administrative Professionals
  • Local Small Business Association - Columbus
  • Retail Event Marketing Association
  • American Management Association (AMA)
  • Certified Customer Service Professional (CCSP) Program
  • Rotary International
  • Women's Business Enterprise National Council (WBENC)
  • Society of Women Engineers
  • Retail Advisory Council

Certifications

  • Certified Public Accountant (CPA)
  • Salesforce
  • Certified Financial Analyst in Retail by system
  • Digital Transformation in Retail Certification by procedure
  • CompTIA A+ Technician
  • Certificate in Retail Pricing Strategies by Retail Pro International
  • QuickBooks Online ProAdvisor Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certified Operations Manager (COM) by system

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