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Skills

  • POS systems expert
  • Customer retention strategies
  • Conflict resolution
  • Computer proficient
  • Time management
  • Customer engagement
  • Continuous Improvement Mindset
  • Client-Focused Problem Solving
  • Cross-functional collaboration
  • Strategic sales knowledge

Work Experiences

  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Provided ongoing guest service, which included Salesforce recommendations.
  • Collaborated with management to come up with proactive customer service solutions and put them into action.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Was quick to respond to potential customers' questions and requests.
  • Increased the team's revenue totals by bringing in more than $2 in personal three years sales.

Summaries

  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Hardworking Customer Experience Representative with 10 years of telecommuting experience meeting customer needs.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Customer Experience Representative is a service-oriented Customer Experience Representative with unrivaled customer service, task prioritization, and time management skills.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 16 years.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Bring extensive high-call volume experience working with procedure consumers spanning 13 years.
  • Great phone skills and process talents have a proven track record of increasing productivity and customer satisfaction.

Accomplishments

  • Delivered personalized training to new team members, elevating their onboarding success rates by 38% within 5 months.
  • Design: Responsible for creative design for prominent method.
  • Increased
  • Won
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Improved
  • Actively participated in customer journey mapping sessions with stakeholders, resulting in improvements to pain points that increased overall retention by 34%.
  • Developed
  • Documented and resolved metric which led to framework.

Affiliations

  • Customer Support Executives Group
  • National Customer Service Association (NCSA)
  • Professional Association for Customer Engagement (PACE)
  • Project Management Institute
  • CX Network
  • LinkedIn Customer Experience Leaders Group
  • American Society of Safety Professionals
  • Association for Talent Development (ATD), Customer Service Education
  • Customer Success Association
  • International Society of Service Innovation Professionals (ISSIP)

Certifications

  • Salesforce Certified Administrator
  • Conflict Resolution and De-escalation Techniques Certification by initiative
  • Cisco Certified Internetwork Expert (CCIE)
  • Service Design Thinking Certificate by Cedar Works
  • Customer Support Data Analytics Certification
  • Digital Customer Service Certification (by Summit Group)
  • Certified Salesforce Service Cloud Consultant
  • Certified Professional in Customer Service by National Retail Federation (NRF)
  • Certified Public Accountant
  • CompTIA Network+

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