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Skills

  • Compliance with healthcare regulations
  • Manual processing
  • Accounts follow-up and collections
  • Workday skills
  • Applications
  • Credit balancing
  • Cash recovery strategies
  • Adaptability to new technological platforms
  • Payment collection
  • Error reduction and troubleshooting

Work Experiences

  • Collaborated with finance and legal teams.
  • Created and distributed month-end statements for customers, as well as dealt with any issues that arose.
  • Achieved a 57% increase in on-time payments.
  • Answered questions from patients, families, and third-party payers.
  • Contributed to a 85% increase in patient payment responsibility.
  • Aligned processes with framework.
  • Audited insurance claims.
  • Completed recovery within the past year.
  • Collaboratively worked with cross-functional teams.
  • Answered customer questions in a friendly and knowledgeable manner to maintain high levels of satisfaction.

Summaries

  • Motivating leader who has built and managed framework teams in the past.
  • Have a 10-year track record in the healthcare field.
  • Patient Account Analyst is a hardworking and dependable Patient Account Analyst who excels at process improvement and risk assessment.
  • Looking to apply my 7 years of relevant experience to a challenging, growth-oriented position.
  • 5 years of experience as a systematic patient account analyst in process improvement.
  • Standard and category have a proven track record.
  • Scrum Master certified
  • Listening, speaking, and problem-solving skills are all important.
  • Strong technical skills and experience in vendor management.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Worked in synchronization with clinical teams to align patient care with billing practices, reducing audit discrepancies by 34%.
  • Managed an average of 6 accounts per day, ensuring accurate and timely filing of medical claims within expected timeframes.
  • Successfully facilitated cross-functional team collaboration between billing and coding departments improving first-pass claim accuracy by 40%.
  • Successfully implemented new patient retention strategies resulting in a 74% reduction in account delinquencies.
  • Improved first-call resolution within the support department by 22% through strategic call triaging and training.
  • Played a key role in the development of policies that resulted in a 61% improvement in insurance payment follow-through.
  • Trained and supervised a team of 16 billing specialists, helping improve overall departmental efficiency by 27%.
  • Created custom reporting tools for senior management, improving visibility into patient account aging by 71%.
  • Established and maintained comprehensive denial-management strategies, reducing appeals processing time by 17%.
  • Improved cash flow for patient accounts by developing an updated billing cycle that reduced outstanding balances by 27%.

Affiliations

  • Joined forums of the Healthcare Billing and Management Association (HBMA) to stay informed on evolving policies influencing patient account management.
  • Graduated from a procedure Medical Billing and Insurance Claims Program, specializing in CPT and ICD-10 coding practices.
  • Active participant in Healthcare Financial Management Association (HFMA), engaging in webinars related to patient account management and billing oversight.
  • Associated with the American Health Information Management Association (AHIMA), regularly attending conferences on health information technology improvements.
  • Certified through eLearning programs offered by initiative, specializing in cross-functional team collaboration.
  • Affiliated with the Society of Healthcare Auditors and Fraud Examiners (SHAFE), contributing to efforts in payment discrepancy investigations and fraud prevention.
  • Certifications maintained with the International Association of Privacy Professionals (IAPP) for compliance with medical billing privacy regulations.
  • Earned credentials through online coursework in Healthcare Operations Management (HOM), focusing on time management and efficiency in patient account resolutions.
  • Affiliation with Medical Group Management Association (MGMA) for leadership enhancement in patient account services.
  • Received certification in Medical Billing Advocacy from the Alliance of Claims Assistance Professionals (ACAP) in 2021.

Certifications

  • American Academy of Financial Management (AAFM)
  • CompTIA A+ Technician
  • Advanced Excel for Data Analysis - Workday Certification
  • Certified Patient Service Specialist (CPSS) - Meridian
  • Certified Professional Coder (CPC) - Ironclad Systems
  • Certified Medical Coding Auditor (CMCA) - Northwind
  • Healthcare Financial Management Association (HFMA) Certification
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Health Information Systems Management Certification - Tableau

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