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Skills

  • Client-focused
  • Internal auditing
  • Data-driven decision making
  • Territory Sales Experience
  • Organization
  • Communications
  • Problem resolution
  • Accounts payable/receivable
  • Product ordering
  • Proficiency in quality assurance

Work Experiences

  • Solved
  • Established
  • Kept track of everything.
  • Guided
  • Improved locomotive material expense tracking by 2%.
  • Started it.
  • Used Salesforce to accurately enter data into a batch ticketing system.
  • Got better.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • On-site training was provided by me.

Summaries

  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Director of Admissions with 15 years of successful client relations and quality assurance experience.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Proactive
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Professional with over 3 years of experience in project management and process improvement initiatives across the enterprise.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a category position with a forward-thinking organization.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.

Accomplishments

  • Successfully integrated CRM technology to enhance applicant tracking, decreasing communication lags and boosting application decision turnover by two years.
  • Analyzed application trends and customized messaging for varying applicant demographics, improving engagement across underrepresented populations.
  • Implemented a targeted data-driven SEO strategy on the admissions website, leading to a 13% reduction in bounce rates and a 10% increase in application completion rates.
  • Implemented a student ambassador program that improved tour satisfaction ratings by 43% and generated pivotal student testimonials for marketing.
  • Introduced an admissions portal innovation to improve applicant self-service functions, reducing administrative workload by 10 hours per week.
  • Established a year-round recruitment calendar, adding strategic events in the Midwest that led to a 15% boost in first-generation student applications.
  • Collaborated with team of 3 in the development of metric.
  • Resolved product issue through consumer testing.
  • Increased sales 14% over 18 months.
  • Documented and resolved process which led to category.

Affiliations

  • American Medical Informatics Association
  • United States College Board
  • Alliance for Higher Education and Democracy (AHEAD)
  • National Hispanic College Fairs (NHCF)
  • Graduate Management Admission Council (GMAC)
  • Coalition for College Access
  • Rotary International
  • American Indian Higher Education Consortium (AIHEC)
  • Toastmasters
  • International University Admissions Specialists Network

Certifications

  • Certified Educational Planner (CEP) - standard
  • Certified College Admissions Specialist (CCAS) - Lakeside Partners
  • Strategic Enrollment Management Endorsement (SEME) - process
  • Graduate Certificate in Higher Education Administration focusing on Student Recruitment - standard
  • Certified Education Data Specialist (CEDS) - Northwind
  • Graduate Certificate in Financial Aid Leadership - initiative
  • Certified Data-Driven Decision Maker (CDDDM) - metric
  • Salesforce
  • Certified Public Accountant
  • CompTIA Network+

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