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Skills

  • Client retention strategy implementation
  • Team building
  • Financial report analysis and interpretation
  • Practiced at FHA loan process
  • Client financial needs assessments
  • Problem resolution
  • Moody's KMV CreditEdge
  • Business loan origination
  • Cross-functional team leadership
  • First Aid/CPR

Work Experiences

  • Achieved a 26% approval rate.
  • Automated routine reporting processes, freeing up 3 hours per week for client-facing activities.
  • Achieved 78% client retention in the branch.
  • Answered 16 calls per the past year to help customers with their questions and concerns.
  • Closed loans valued at over $12 on average monthly, exceeding revenue targets by 60%.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Advised clients on loan products.
  • Analyzed creditworthiness of applicants for ServiceNow loans.
  • Advised on mortgage refinancing options.

Summaries

  • Achieved Employee of the Year for best-in-class delinquency performance.
  • Committed to regulatory compliance and expert in reducing loan processing errors by 36% through extensive knowledge of QuickBooks regulations.
  • Added over $14 to the portfolio.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Achieved results within the first 7 months.
  • Accomplished in financial portfolio management.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Brings extensive experience in relationship building.
  • Strengths in vendor management and project management backed up by Miscellaneous training.
  • Achieved this in 2017.

Accomplishments

  • Improved loan processing efficiency by 55% % by integrating new software (Asana), cutting approval time frames by 11 days.
  • Coordinated a lending program for startups, contributing to a 17% increase in small business loans within 10 months.
  • Devised and executed a community outreach initiative that resulted in a 59% increase in loan applications within 4 months.
  • Nurtured relationships with small business owners, increasing the business lending portfolio by 26% % within 7 months.
  • Saved 12 through successful renegotiation of loan terms for commercial clients, minimizing default risks.
  • Earned Scrum Master, enhancing ability to advise clients on complex financial products and increasing loan closings by 28% %.
  • Saved clients an average of $4 annually by proactively identifying opportunities for debt consolidation and restructuring.
  • Resolved product issue through consumer testing.
  • Improved loan product penetration by 50% % by effectively cross-selling additional lending services.
  • Led a team of 6 loan consultants, improving operational efficiency and reducing loan processing times by 82% %.

Affiliations

  • National Compliance School (NCS) Graduate 2024
  • Loan Officer Leadership Academy Graduate 2017
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • National Association of Realtors (NAR)
  • Certified Mortgage Advisors (CMA) 2016
  • National Association of Mortgage Brokers (NAMB)
  • National Credit Union Administration (NCUA)
  • National Reverse Mortgage Lenders Association (NRMLA)
  • Association of Finance and Insurance Professionals (AFIP)

Certifications

  • Loan Officer Ethics Certification - Ironclad Systems
  • Certified Commercial Investment Member (CCIM) - Beacon Labs
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Certified Reverse Mortgage Professional (CRMP) - Harbor & Co.
  • Chartered Financial Analyst (CFA) - Northwind
  • Small Business Lending Certification - Meridian
  • National Mortgage Licensing System (NMLS) License - Georgia
  • Certified Residential Mortgage Specialist (CRMS) - Ironclad Systems
  • Risk Management Association (RMA) Credit Risk Certification

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