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Skills

  • Operational improvement
  • Escalation management
  • High-Net-Worth Client Portfolio Management
  • Data-driven decision making
  • Attention to detail
  • Team management
  • Proactive communication methodologies
  • New workflow implementation
  • Supervision
  • Multitasking in fast-paced environments

Work Experiences

  • Achieved a 48% boost in processing speed.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created regular reports for upper management to track KPIs, allowing data-driven decisions that boosted team throughput by 15%.
  • Achieved a 59% increase in loan volume.
  • Oversaw the delivery of method project by system team, which resulted in metric.
  • Answered 5 calls per one year to help customers with their questions and concerns.
  • Achieved a 41% improvement in borrower satisfaction.
  • Looked at customer account histories to see if they had previously adhered to payment plans and loan terms.
  • Coordinated with title companies and escrow agents.
  • Decreased the risk of audit failures by 78%.

Summaries

  • Analytical Loan Processor Supervisor with a track record of developing error-free loan processes, significantly improving audit pass rates to 13%, and reducing compliance-related delays.
  • Achieved a 28% improvement in borrower satisfaction ratings post-closing.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.
  • Standards and regulations in budget management are second nature to me.
  • Compliance expert.
  • Collaborated cross-departmentally to standardize loan application practices.
  • Loan Processor Supervisor with 11 years of successful performance reporting and risk assessment experience.
  • Accelerated loan approvals.
  • Clear understanding of data analysis and quality assurance as well as client relations training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Successfully coordinated inter-departmental efforts to clear 18 backlogged loan files within 18 months, bringing them to underwriting stage ahead of schedule.
  • Resolved product issue through consumer testing.
  • Developed a new client onboarding workflow, increasing client satisfaction ratings by 64% and decreasing onboarding time by 10 days.
  • Spearheaded a process improvement initiative, cutting loan condition resolution times by 12 hours, aligning with Fannie Mae and Freddie Mac guidelines.
  • Redesigned the loan tracking system using Jira, improving overall KPI visibility for management and reducing reporting errors by 26%.
  • Implemented performance benchmarking for loan officers and processors, resulting in a 37% improvement in accountability and deadline adherence.
  • Designed and maintained weekly KPI dashboards for executive reporting, which led to more transparent overview and quicker decision-making by senior leadership.
  • Documented and resolved process which led to category.
  • Created detailed pipeline tracking sheets in Excel that improved transparency across departments and allowed for consistent monitoring of loan status.
  • Led the development of Excel-based loan pipeline tracking tools, ensuring up-to-date visibility of loan processes and improving throughput by 63%.

Affiliations

  • National Association of Real Estate Brokers (NAREB)
  • National Association of Residential Property Managers (NARPM)
  • Compliance Professionals Forum (CPF)
  • Risk Management Association (RMA)
  • Certified Regulatory Compliance Manager (CRCM) 2024
  • Freemason
  • Society of Human Resource Management
  • Certified Mortgage Advisor (CMA) Program 2020
  • American Society of Safety Professionals
  • Institute of Real Estate Management (IREM)

Certifications

  • Quality Control Certified (QCC) for Mortgage Loan Processing
  • CompTIA Security+
  • Certified FHA Loan Processor from Brightline
  • Mortgage Servicing Compliance Certificate from Beacon Labs
  • Home Equity Conversion Mortgage (HECM) Certification
  • Mortgage Lending Compliance Certification (MLCC)
  • ServSafe
  • Accredited Mortgage Professional (AMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+

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