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Skills

  • KPI monitoring and reporting
  • Cross-functional team collaboration
  • Business operations
  • Customer service
  • Customer Service Strategy Development
  • Operational improvement
  • Process and procedure development
  • Data analysis and interpretation
  • Data-driven decision making
  • Inventory management systems

Work Experiences

  • Taught newly hired CAP 1 Supervisors how to upsell using budget management and strategic planning, boosting job expertise within the past year.
  • Successfully introduced new product lines that resulted in a 13% increase in annual profits.
  • Achieved significant time savings.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Achieved results over two years.
  • Achieved results within 6 months.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Achieved a 22% increase in targeted product placement.
  • Achieved upsell of Workday by cultivating a consultative sales culture among the team, resulting in higher average ticket values.
  • Achieved a 70% decrease in turnover.

Summaries

  • CAP 1 Supervisor with 4 years of successful stakeholder engagement and team leadership experience.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Adept at improving customer engagement.
  • Astute CAP 1 Supervisor who is dedicated to providing excellent customer service and assistance.
  • Achieved an average sales increase of $10 per event.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Achieved Outstanding Service Award.
  • Within Miscellaneous, senior CAP 1 Supervisor and outstanding performer in data analysis and workflow optimization.
  • Achieved a 29% boost in decision-making speed.
  • Achieved 39% reduction in breaches.

Accomplishments

  • Revised stocking procedures to decrease loss of inventory by 44%, which led to more accurate product availability and customer satisfaction.
  • Boosted average transaction value by 37% by coaching staff on cross-selling and personalized recommendation strategies.
  • Achieved Scrum Master that boosted overall department efficiency in process, which increased team productivity by 24%.
  • Successfully reduced procedural errors by training a team of 2 on standard operating procedures, achieving a 58% accuracy rate.
  • Monitored and reported on team performance metrics weekly, driving a 79% improvement in overall departmental output within the past year.
  • Improved customer flow by restructuring physical layout of high-traffic areas, resulting in a 38% reduction in congestion and enhanced in-store experience.
  • Ensured accurate and timely reporting of KPIs to upper management, aiding in key decision-making that led to a 77% improvement in operational efficiency.
  • Collaborated with district leadership to implement new pricing strategies, resulting in a revenue increase of 28% compared to the same time period in 2018.
  • Successfully oversaw team performance and provided guidance during store opening/closing operations, achieving a 23% compliance with company standards.
  • Collaborated with human resources to execute an employee feedback program, leading to a 79% improvement in employee retention levels.

Affiliations

  • American Society of Safety Professionals
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • American Marketing Association (AMA) - Retail Strategies Division
  • National Floor Safety Institute (NFSI) Member
  • Jaycees
  • Freemason
  • Toastmasters
  • Association for Computing Machinery
  • Local Chamber of Commerce - Retail & Business Development Committee

Certifications

  • Certified Workplace Communication Coach
  • Certified Business Analysis Professional (CBAP)
  • Certified Conflict Resolution Specialist (CCRS)
  • Hazardous Communication Training Program Certification Ironclad Systems
  • Certified Supervisor (Supervisory Skills Training Program)
  • Salesforce
  • Certified Operations Supervisor (COS)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • CompTIA A+ Technician

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