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Skills

  • First Aid/CPR
  • Multilingual communication skills
  • Merchandising operations
  • Profit and Loss (P&L) Responsibility
  • Backorder reduction strategies
  • Data-driven decision making
  • Relationship development
  • Developing brand messaging
  • Process and procedure development
  • Supplier relationship management

Work Experiences

  • Helped customers by answering their questions and completing their requests.
  • Achieved 69% forecast accuracy.
  • Educated customers about promotions to increase sales.
  • Assumed responsibility for the district P&L, improving operating efficiency through cost-saving initiatives that grew gross profit by 35%.
  • Achieved 63% faster fulfillment times.
  • Achieved a 54% reduction in shipping costs.
  • Analyzed key sales metrics and implemented process improvements that resulted in a 78% reduction of backorders and higher customer satisfaction scores.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Achieved results across 8 locations.
  • Achieved a 28% improvement in NPS.

Summaries

  • Advocated for customer feedback-driven improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Achieved a 77% increase in lead conversion rates.
  • Supervisor with 4 years of experience leading talented salespeople who is results-oriented.
  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Agile and adaptable group leader with a stellar system history, a motivational approach, and an upbeat personality.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined parts ordering workflow, reducing incorrect orders by 41% through staff retraining and process auditing.
  • Trained and coached sales teams to improve product knowledge, resulting in a 74% increase in customer satisfaction survey scores.
  • Coordinated with field service representatives to address recurring issues, which resulted in a 64% drop in parts return rates.
  • Spearheaded the launch of a district sales initiative focused on a new product line, growing market share by 31%.
  • Developed and implemented regional backorder reduction strategy, resulting in a 61% decrease in backorders within one year.
  • Led compliance with company-wide safety initiatives, resulting in a 43% drop in district safety incidents and reducing downtime.
  • Developed district-specific performance metrics, leading to a reduction in team attrition by 47% and performance increases.
  • Leveraged customer relationship management (CRM) tools to provide tailored solutions, increasing upsell conversions by 18%.
  • Directed sales team participation in corporate-led parts promotions, resulting in an additional $8 in revenue across the district.

Affiliations

  • National Truck and Heavy Equipment Parts Association (NTHPA)
  • International Association of Administrative Professionals
  • International Warehouse Logistics Association (IWLA)
  • National Automotive Parts Association (NAPA)
  • Equipment Dealer Association (EDA)
  • Association of Equipment Manufacturers (AEM)
  • Certified Automotive Parts Professional (CAPP)
  • National Institute for Automotive Service Excellence (ASE) Certification
  • American Society of Safety Professionals
  • Project Management Institute

Certifications

  • Forklift Certified Trainer - Occupational Safety and Health Administration (OSHA)
  • Automotive Service Excellence (ASE) Parts Specialist Certification - 2015
  • Professional Sales Certificate - National Association of Sales Professionals
  • Certified Parts Procurement Specialist (CPPS) - Northwind
  • Certified Dealership Parts Manager (CDPM) - Meridian
  • CRM Specialist Certification (Salesforce or HubSpot) - 2017
  • Certified Warranty Professional (CWP) 2019
  • Certified in Logistics, Transportation, and Distribution (CLTD) – APICS
  • Apple Certified Associate (ACA)
  • Certified Automotive Sales Manager (CASM) – Summit Group

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