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Skills

  • Team management
  • Customer Relationship Management (CRM)
  • Category equipment
  • Mentorship and coaching of sales teams
  • Marketing material development
  • Strategic selling
  • Customer-focused sales approaches
  • Advanced Product Display Techniques
  • Multilingual communication skills
  • Parts sales strategy execution

Work Experiences

  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Taught newly hired District Parts Sales Supervisors how to upsell using performance reporting and cross-functional collaboration, boosting job expertise within 18 months.
  • Achieved Top Performer for excellence in district sales leadership.
  • Achieved a 54% reduction in shipping costs.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Achieved 63% faster fulfillment times.
  • Achieved a 37% increase in market share.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved $17 in revenue growth.

Summaries

  • Achieved annual cost reductions of $16.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Astute District Parts Sales Supervisor who is dedicated to providing excellent customer service and assistance.
  • Achieved a 76% increase in profit margins.
  • Microsoft Excel is something I'm familiar with.
  • District Parts Sales Supervisor is a multi-talented District Parts Sales Supervisor who is consistently rewarded for planning and operational improvements.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Supervisor with 4 years of experience leading talented salespeople who is results-oriented.
  • Boosted retention rates.
  • Achieved faster delivery.

Accomplishments

  • Managed promotional campaigns with key partners, resulting in a 27% sales increase in target markets.
  • Devised customer loyalty programs, increasing repeat business by 53% over one year in Austin.
  • Resolved product issue through consumer testing.
  • Partnered with marketing and service teams to create co-branded campaigns, generating 49% more inbound leads.
  • Documented and resolved standard which led to framework.
  • Conducted customer satisfaction surveys, which led directly to the implementation of a new parts warranty program that increased retention by 29%.
  • Developed and implemented regional backorder reduction strategy, resulting in a 61% decrease in backorders within one year.
  • Coordinated with field service representatives to address recurring issues, which resulted in a 64% drop in parts return rates.
  • Directed sales team participation in corporate-led parts promotions, resulting in an additional $8 in revenue across the district.
  • Led compliance with company-wide safety initiatives, resulting in a 43% drop in district safety incidents and reducing downtime.

Affiliations

  • National Independent Automobile Dealers Association (NIADA)
  • Automotive Parts Remanufacturers Association (APRA)
  • Automotive Logistics Global Conference
  • International Warehouse Logistics Association (IWLA)
  • Rotary International
  • American Marketing Association
  • International Council of Nurses
  • Toastmasters
  • Jaycees
  • National Institute for Automotive Service Excellence (ASE) Certification

Certifications

  • Advanced Certification in Inventory & Supply Chain Management - Meridian
  • Certified Automotive Sales Manager (CASM) – Summit Group
  • Certified Dealership Parts Manager (CDPM) - Meridian
  • Advanced Automotive Parts Management Certification - Northwind
  • Apple Certified Associate (ACA)
  • Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate 2019
  • CompTIA Network+
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician

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