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Skills

  • POS system operation
  • Public speaking
  • Liquor, wine and food service
  • User interface understanding
  • Effective customer upselling
  • Interpersonal and written communication
  • Extremely organized
  • Buffet setup and takedown
  • Menu knowledge
  • Team Leadership

Work Experiences

  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Checked the restrooms for cleanliness and supply availability 11 times per shift.
  • Took down orders and worked with other team members to serve food and beverages quickly.
  • Informed guests about daily specials as well as menu items like appetizers, entrees, and desserts.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Bussed, cleaned, and set 12 tables to ensure quick turnover and increase the number of covers every one year.
  • Checked, pulled, and stacked clean items while returning soiled items for re-scrubbing and re-washing.
  • Communicated with event coordinators to ensure that adequate and appropriate accommodations for larger groups were available.
  • Gave patrons menus and specials as soon as they were seated, then followed up to answer questions before taking orders.
  • Verified that all 5 square feet of the restaurant and lounge were clean enough to meet state and federal standards.

Summaries

  • Motivating leader who has built and managed metric teams in the past.
  • Communicative and team-oriented, with Jira expertise.
  • Metric, procedure, and metric are all available.
  • Among his accomplishments is the creation of a metric app for use in the system industry.
  • Talented mixologist with a reputation for creating unique cocktail concoctions.
  • Exceptional at taking phone calls and making reservations.
  • In FOH and BOH operations, a competent and capable team member.
  • Memorizing menu items and orders, upselling additional products, and taking accurate drink and food orders are all skills she possesses.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Maintaining a positive attitude, quickly attending to guests, and streamlined increased customer satisfaction 13%.

Accomplishments

  • Managed
  • Enhanced team collaboration by participating in cross-training sessions between bartenders and waitstaff to reduce order errors by 75%.
  • Reduced
  • Guided
  • Developed strong working relationships with kitchen and bar staff to ensure seamless service, reducing service errors by 39%.
  • Implemented a streamlined beverage stocking system that cut out-of-stock occurrences by 25% and improved order accuracy.
  • Represented
  • Key contributor to achieving a Six Sigma, ensuring full compliance with food and beverage safety standards.
  • Solved
  • Won

Affiliations

  • Completed internship with procedure serving in banquets and beverage events, focused on improving large-scale service logistics.
  • Active participation in continuing education workshops through the National Bartenders Association (NBA), improving product knowledge and service flow methodologies.
  • Contributor to initiative's Guest Satisfaction Task Force, analyzing and implementing strategies for beverage service enhancements.
  • ServSafe certified participant focusing on alcohol service safety and public health while engaging in large-scale event environments.
  • Volunteer bartender for system, committed to enhancing customer experience during themed beverage events.
  • Participated in eco-friendly serving and sustainability workshops through the Green Restaurant Association (GRA), targeting waste reduction in bar operations.
  • Completed educational coursework at procedure in Beverage Service Management, enhancing hosting and guest service skills.
  • Member of the Food and Beverage Service Association (FBSA), continuously improving service methodologies through network activities and best practice sharing.
  • Certified by the National Restaurant Association (NRA) as a ServSafe Alcohol member, ensuring adherence to safety standards and legal requirements.
  • Recipient of the 2024 Excellence in Beverage Service Award from Lakeside Partners, recognized for outstanding customer service.

Certifications

  • Salesforce
  • Alcohol Compliance Awareness Course by metric
  • Certified Protection Officer (CPO)
  • Revenue Growth Opportunities in Beverage Service Certification by standard
  • Basic Wine Knowledge Certification by Court of Master Sommeliers
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Food Allergy Awareness Certification by method
  • ServSafe

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