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Skills

  • Project management
  • Inspection reviews
  • Siemens Soarian Financials
  • Conflict resolution
  • Strong verbal communication
  • Framework equipment
  • Interpersonal and written communication
  • Risk management processes and analysis
  • Patient and family liaison
  • Team building

Work Experiences

  • Achieved 57% successful transplants.
  • Based inventories on surgeon preferences.
  • Followed state and federal healthcare guidelines and laws, and I reported any instances of non-compliance.
  • Fostered collaborative relationships by communicating, responding to requests, and building rapport with the health care team.
  • Collaborated with insurance companies to pre-authorize surgeries, reducing delays and ensuring a 82% coverage success rate for patients.
  • Created multi-threaded admin web applications based on system.
  • Coalesced medical records, imaging results, and surgery prep notes.
  • Discovered new ways to improve the management of medical records.
  • Assisted the administrative team in achieving Innovation Award for excellence in surgical coordination and patient management.
  • Assisted the administrative team.

Summaries

  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Seasoned
  • Customer service specialist with 13 years of category experience who is dedicated and detail-oriented.
  • To ensure a smooth surgical experience for the patient, a resourceful Surgery Coordinator with effective oral and written communication skills will liaise between the surgical facility, the patient, and the referring physician.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Dependable
  • Innovative
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Initiated and managed a post-operative call program to follow up with patients within 6 months of surgery, resulting in 32% reduction in post-surgery complications.
  • Reduced patient insurance denials by reviewing and reconciling pre-authorization documentation with new system upgrades, achieving a 31% decrease in errors.
  • Led efforts on electronic health record conversion for the surgery department, integrating HubSpot and reducing transcription errors by 43% over two years.
  • Trained surgical staff on new protocols related to framework, successfully meeting Six Sigma requirements and reducing operational delays by 21%.
  • Reduced operating room prep time by 52% by reorganizing surgical supply inventory and introducing a real-time tracking system.
  • Reduced the surgery claim rejection rate by 54% through meticulous management of insurance documentation and timely submission processes.
  • Assisted in the management of surgical procedural compliance audits, resulting in 100% passing rates for state and federal healthcare regulations.
  • Improved patient satisfaction scores by 81% in 6 months by refining pre-surgery communication and providing follow-up care instructions.
  • Collaborated with team of 18 in the development of metric.
  • Implemented a real-time surgery scheduling dashboard using Workday, reducing scheduling conflicts by 67% and improving communication between departments.

Affiliations

  • Leadership Development Program by method
  • American Surgical Association (ASA)
  • American Academy of Professional Coders (AAPC)
  • Medical Group Management Association (MGMA)
  • Perioperative Nurses Association
  • Association for Computing Machinery
  • American Medical Informatics Association
  • National Association of Social Workers
  • Surgical Section Strategy Committee Volunteer
  • National Surgery Scheduler Association (NSSA)

Certifications

  • Certified Public Accountant
  • Certified Patient Care Technician (CPCT) - Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Medical Billing and Coding Certification - 2024
  • Certified Outpatient Coder (COC) Certification - Vantage
  • Healthcare Organization Compliance Certification (HCC)
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Certified Professional in Medical Services Management (CPMSM)
  • Cisco Certified Network Associate (CCNA)

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