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Skills

  • Recordkeeping strengths
  • Order fulfillment
  • Sales expertise
  • Staff education and training
  • Excellent communication
  • Business Development
  • Proficiency in client relations
  • International sales support
  • POS systems expert
  • Contract negotiation/review/drafting

Work Experiences

  • Suggested alternatives when a product was out of stock.
  • Planned streamlined with Customer Solutions Expert teammates to handle customer requests.
  • Used a POS system to itemize and total the purchases of 16 customers.
  • Contributed to $10 in annual store sales per one year.
  • Ensure that customers and internal departments are properly communicated with.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Increased the team's revenue totals by bringing in more than $9 in personal 6 months sales.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Met or exceeded revenue targets with successful promotions of Power BI during routine inbound calls and outbound sales follow-ups.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.

Summaries

  • HubSpot and process techniques have been taught to me.
  • Knowledgable in a variety of design and testing methodologies.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Customer service specialist with over 8 years of experience resolving account and service issues for Miscellaneous clients.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer Service Representative with 12 years of retail experience in fast-paced, team-oriented environments.
  • Offering 8 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Top-producing salesperson and industry expert in Miscellaneous.

Accomplishments

  • Researched
  • Managed
  • Recorded
  • Achieved an increase in customer lifetime value (CLV) by 55% through automated and personalized upsell opportunities during customer outreach.
  • Proposed
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Solved
  • Co-authored updated customer service training materials, contributing to a reduced training cycle of 54% and improving first-week call accuracy.
  • Streamlined
  • Design: Responsible for creative design for prominent category.

Affiliations

  • Member of Professional Association for Customer Satisfaction Measurement (PACSM)
  • Affiliate of the National Association for Sales Professionals (NASP)
  • Rotary International
  • Professional Member of International Association for Contract & Commercial Management (IACCM)
  • Toastmasters
  • Consumer Technology Association (CTA) - Customer Experience Innovation section
  • American Society of Safety Professionals
  • Freemason
  • Speaker at the Customer Success Expo (2022)
  • International Association of Administrative Professionals

Certifications

  • Certified Knowledge Manager (CKM) – 2019
  • CXPA Certified Customer Experience Professional (CCXP) - 2022
  • Google Cloud Certified - Professional Collaboration Engineer 2024
  • Zendesk Support Administrator Certification 2020
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Zendesk Guide Administrator Certification - 2020
  • ServiceNow Certified System Administrator - 2024
  • Certified Support Center Analyst (CSCA) - 2019

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