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Skills

  • Regulatory compliance
  • Problem resolution
  • Team collaboration
  • Medication Safety Protocols
  • Patient testing
  • Customer service excellence
  • Managing repairs
  • Relationship development
  • Appointment scheduling
  • Customer service

Work Experiences

  • Achieved zero accidents over a two years period.
  • Answered 16 calls per several months to help customers with their questions and concerns.
  • Assisted in a corporate-wide rollout of new software, training 2 pharmacy staff across 6 locations on proper usage, raising efficiency by 55%.
  • Collaborated with a cross-functional team.
  • Administered patient consultations for medication understanding, side effects, and proper administration techniques, improving patient adherence by 83%.
  • Applied new learnings to daily work.
  • Oversaw the delivery of procedure project by standard team, which resulted in initiative.
  • Achieved zero citations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in a corporate-wide rollout of new software.

Summaries

  • Dispensing Technician with 10 years of successful strategic planning and data analysis experience.
  • Friendly dispensing optometrist with extensive knowledge of glasses and contact lenses.
  • Consistently met accuracy and timeliness goals.
  • Boosted pharmacy efficiency.
  • Conducted structured training sessions.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Conducted comprehensive consultations.
  • Collaborated closely with pharmacists.
  • Working well with Dispensing Technicians to serve patients and provide expert eye care is a consistent history.
  • Achieved zero contamination incidents.

Accomplishments

  • Developed an automated pill-dispensing system in partnership with category, reducing manual counting errors by 75%.
  • Resolved insurance rejections for prescriptions worth $15 each, effectively lowering out-of-pocket expenses for patients.
  • Developed and rolled out an error tracking system that decreased prescription inaccuracies by 75% over 12 months.
  • Implemented a patient follow-up system, boosting prescription refills by 25% and increasing patient adherence to medication regimens.
  • Led the tracking and organizing of controlled substances, ensuring compliance with DEA regulations, and passing 2 inspections with zero discrepancies.
  • Successfully passed 12 agency audits with no findings of compliance infractions, ensuring the continued operation of the pharmacy.
  • Trained and assisted 12 pharmacy technicians across 16 locations in rollout of new dispensary software, increasing overall workflow efficiency by 77%.
  • Developed a training manual for new dispensing technicians, reducing onboarding time by 39% and increasing consistency in procedures.
  • Optimized storage and inventory layout, reducing retrieval time of high-use medications by 24%, allowing for improved workflow.
  • Integrated new pharmacy software systems, training 7 staff members across two shifts, leading to a significant drop in task duplication and confusion.

Affiliations

  • Certified in Controlled Substances Management by category
  • Earned a CPR Certification for Pharmacy Technicians from category
  • Lions Club
  • Registered Dispensing Technician in method
  • National Pharmacy Technician Association (NPTA)
  • Accredited with a Precision Medicine Certification from Brightline
  • Jaycees
  • International Association of Administrative Professionals
  • Certified Pharmacy Technician (CPhT) credential from the Pharmacy Technician Certification Board (PTCB)
  • Fellowship with Institute for Safe Medication Practices (ISMP)

Certifications

  • Sterile Products Preparation and Aseptic Technique Certification – method
  • Certified Regulatory Compliance Technician – framework 2023
  • Apple Certified Associate (ACA)
  • Certified Medication Aide (CMA) – category
  • CompTIA A+ Technician
  • American Pharmacists Association (APhA) Immunization Certificate – 2022
  • CompTIA Security+
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)

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