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Skills

  • Process improvement
  • Customer service excellence
  • Audit preparation and compliance
  • Business operations
  • Error Reduction Strategies
  • Adherence to medication protocols
  • Communications
  • Consultations on medication side effects
  • Medication Dispensing Accuracy
  • Controlled substances handling

Work Experiences

  • Clarified prescription information.
  • Oversaw the check-in and check-out procedures, as well as the verification of patient information and the submission of lens orders.
  • Collaborated closely with pharmacists to manage inventory, preventing stockouts and reducing waiting times by 78%.
  • Took precise measurements of the client's face, including eye size and optical centers, vertex and pupillary distances, and temple length.
  • Assisted in managing pharmaceutical stocks.
  • Achieved full compliance with DEA regulations.
  • Used my sales and service skills to help office customers buy contacts, glasses, sunglasses, and other accessories.
  • Collaborated with a cross-functional team during peak influenza season, managing vaccination records for over 4 patients.
  • Accurately dispensed medications for over 5 patients daily.
  • Transported Workday to several months customer locations.

Summaries

  • Consistently exceeded company accuracy targets.
  • Adept at managing pharmaceutical inventories worth $3.
  • Committed to ensuring patient safety.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 50% reduction in prescription-related errors.
  • Within Miscellaneous, senior Dispensing Technician and outstanding performer in workflow optimization and performance reporting.
  • Adopted new dispensing software.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently reduced wastage.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Successfully passed 12 agency audits with no findings of compliance infractions, ensuring the continued operation of the pharmacy.
  • Created and maintained detailed reports on medication returns, driving down administrative errors by 51%.
  • Mentored 14 junior technicians in prescription processing, ensuring error-free data entry and improving pharmacy efficiency by 68%.
  • Managed the pharmacy’s automated systems to increase output by 75% while reducing discrepancies in medication counts.
  • Standardized labeling procedures, reducing labeling errors by 53%, and improving patient safety measures.
  • Handled up to 11 prescriptions daily while ensuring accuracy and patient-centric service for a high-traffic pharmacy environment.
  • Developed and rolled out an error tracking system that decreased prescription inaccuracies by 75% over 12 months.
  • Reduced pharmacy order miscommunication by 39% after initiating a streamlined digital entry system for prescriptions.
  • Awarded Innovation Award for exceptional performance, successfully meeting or exceeding daily dispensing goals over three years.
  • Streamlined inventory management for a retail pharmacy, leading to a 69% reduction in medication stock wastage.

Affiliations

  • Participated in the Health Care Compliance Program by category
  • Member of the Society for Medication Safety Officers (SMSO)
  • Affiliation with National Pharmaceutical Association (NPhA)
  • Pharmacy Technician Traineeship Program with Northwind
  • Association for Computing Machinery
  • Rotary International
  • National Pharmacy Technician Association (NPTA)
  • Lions Club
  • Member of the American Pharmacists Association (APhA)
  • American Society of Safety Professionals

Certifications

  • CompTIA Network+
  • Advanced Certificate in Pharmacy Automation Systems – metric
  • Advanced Pharmacy Technician Certification – initiative
  • HIPAA Privacy and Security Certification – 2016
  • Patient Safety Certificate Program – program
  • OSHA 10-Hour General Industry Certification – 2024
  • Certified Public Accountant (CPA)
  • Sterile Products Preparation and Aseptic Technique Certification – method
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+

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