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Skills

  • High Standard of Cleanliness Maintenance
  • High-End Customer Dining Experience Facilitation
  • Customer service excellence
  • Bar terminology expertise
  • Bill computation
  • Menu board art
  • Effective verbal and written communication
  • First Aid/CPR
  • Dining area cleanliness
  • Problem resolution

Work Experiences

  • Coordinated guest flow with kitchen output, reducing meal delivery delays by 55%, ensuring a seamless dining experience.
  • Checked the seating area and the restrooms to make sure they were clean every several months.
  • Assisted Seating Hostess with quality assurance, stakeholder engagement, and quality assurance.
  • Balanced special dietary accommodations.
  • Gathered information about the size of the guests' party, led them to their seats, offered menus, and automated.
  • Achieved annual cost savings of $3.
  • Collaborated with kitchen and serving staff.
  • Used Workday to record available tables after seating each party.
  • Anticipated special event needs (birthdays, large groups) and proactively communicated with kitchen and management to guarantee success, increasing event bookings by 61% over 2017.
  • Collaborated with management.

Summaries

  • Adept Seating Hostess with expertise in wait time optimization.
  • Seating Hostess is a communicative Seating Hostess who is committed to providing exceptional service and unforgettable guest experiences.
  • Strengths in workflow optimization and process improvement backed up by Miscellaneous training.
  • Addressed guest concerns effectively.
  • During busy times, team-player who is quick to assist Seating Hostess with project management.
  • Balanced guest preferences and special dietary needs.
  • Knowledgeable about how to handle all types of parties while maintaining customer satisfaction goals.
  • Costs were consistently reduced while profits were increased.
  • Seating Hostess is a multi-talented Seating Hostess who is consistently rewarded for planning and operational improvements.
  • Achieved swift issue resolution.

Accomplishments

  • Interacted with over 12 guests per week, providing exceptional service and enhancing the overall guest experience which contributed to a 77% growth in customer satisfaction ratings.
  • Successfully balanced seating for both walk-in customers and reservations, ensuring all guests received optimum table placement without exceeding quoted wait times during high-demand shifts.
  • Took key role in preparing the restaurant for VIP guests and special functions, resulting in 13 positive guest experiences at memorable events.
  • Assisted in implementing digital waitlist integration to streamline seating processes, reducing overall table turnover time by 53% during peak evening services.
  • Worked in team-wide efforts to enhance personalized guest interactions, contributing to metric receiving the Employee of the Year.
  • Played a pivotal role in reducing customer wait time during metric, which led to a smoother flow of seating and improved the 5-star review ratio by 65% on method.
  • Used a restaurant reservation management system to facilitate guest seating, improving accuracy in seating arrangements and decreasing reservation no-shows by 39% over a two years.
  • Strategically managed seating arrangements during peak hours, reducing table turnover times by an average of metric, contributing to a smoother flow of operations.
  • Coordinated seamlessly with the kitchen to expedite seating for guests with time constraints, contributing to higher guest satisfaction during pre-theatre rush hours.
  • Streamlined reservations intake process for large group bookings, reducing handling time by 67% and increasing overall guest satisfaction scores.

Affiliations

  • Service Industry Leadership Certification
  • Jaycees
  • New York State Hospitality & Tourism Association (NYSH&TA)
  • Society for Service Excellence in Hospitality
  • Former Member of system Tourism Board
  • Project Management Institute
  • American Medical Informatics Association
  • Rotary International
  • Society of Women Engineers
  • Certified Table Service Professional (CTSP)

Certifications

  • Certified Guest Experience Manager (CGEM), 2023, Brightline
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Point of Sales and Reservation Systems Training, procedure, 2017
  • Service Etiquette Certification, program, 2022
  • Certificate in Hospitality and Tourism Management (Beacon Labs, 2016)
  • Restaurant Host Professional Certification, 2020, Summit Group
  • Cisco Certified Network Associate (CCNA)
  • Leadership in Food & Beverage Service (LFB), Cedar Works, 2023

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