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Skills

  • Guest Feedback Analyzation Skills
  • Customer relationship management (CRM) software
  • Efficient Table Management
  • Kitchen staff coordination
  • Cooperation with Kitchen and Serving Staff
  • Team building
  • Operational improvement
  • Crisis management
  • Communications
  • Cross-department collaboration

Work Experiences

  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Achieved a 71% increase in positive online reviews.
  • Balanced seating flow and staff workload.
  • Cultivated positive guest relations by managing information and coordinating quick seating.
  • Addressed guest complaints and concerns promptly, resolving 15% of issues on the spot and reducing management interventions by 9 per week.
  • Balanced special dietary accommodations.
  • Collaborated with kitchen and serving staff.
  • Based seating on guest preferences and staff capabilities.
  • Accelerated waitlist clear time by an average of three years.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 13%.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Seating Hostess recognized for maintaining calm and ensuring service excellence during high-pressure situations, driving a 34% increase in customer retention and repeat business.
  • Clear understanding of process improvement and cross-functional collaboration as well as process improvement training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Seating Hostess with 16 years of successful budget management and strategic planning experience.
  • Accomplished Seating Hostess recognized for service excellence.
  • Finding new ways to exceed customers' expectations with personalized service on a regular basis.
  • Strengths in workflow optimization and process improvement backed up by Miscellaneous training.
  • Achieved swift issue resolution.
  • When it comes to attending to guests, she is skilled at creating a welcoming atmosphere.

Accomplishments

  • Worked with culinary team to accommodate event-driven customer volume, ensuring quick table flips and high guest turnover without compromising service quality.
  • Assisted in implementing new seating policies and best practices, leading to a reduction of wait times by 41% on weekends and during high-traffic periods.
  • Streamlined reservations intake process for large group bookings, reducing handling time by 67% and increasing overall guest satisfaction scores.
  • Used a restaurant reservation management system to facilitate guest seating, improving accuracy in seating arrangements and decreasing reservation no-shows by 39% over a two years.
  • Handled an average of 6 large parties per shift with customized seating and service plans, allowing for streamlined service that met both guest expectations and operational goals.
  • Collaborated with team of 8 in the development of process.
  • Helped develop training materials and resources for onboarding new seating hosts, improving productivity by reducing training times by 53%.
  • Successfully balanced seating for both walk-in customers and reservations, ensuring all guests received optimum table placement without exceeding quoted wait times during high-demand shifts.
  • Worked in team-wide efforts to enhance personalized guest interactions, contributing to metric receiving the Employee of the Year.
  • Personalized the dining experience for regular customers through personalized notes in reservation systems, contributing to a 75% increase in return guests.

Affiliations

  • Certified Guest Service Professional (CGSP)
  • American Association of Hospitality Professionals
  • Restaurant and Hotel Management Society (RHMS)
  • International Front of House Association (IFHA)
  • American Medical Informatics Association
  • Freemason
  • International Council of Nurses
  • Rotary International
  • American Marketing Association
  • Customer Service Professionals Network

Certifications

  • Point of Sales and Reservation Systems Training, procedure, 2017
  • Apple Certified Associate (ACA)
  • Effective Communication and Guest Experience (ECGE), framework, 2019
  • Advanced Reservation Systems Certification, Workday, 2024
  • Certified Public Accountant (CPA)
  • Guest Accommodation Management Certificate, program, 2018
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Restaurant Front of House Professional, 2020, Lakeside Partners
  • Digital Waitlist Management System Training, SAP, 2023

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