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Skills

  • First Aid/CPR
  • RFI Scanners
  • Administrative support
  • Relationship development
  • Business operations
  • Continuous Improvement in Care Provision
  • Medication management protocols
  • Planning and coordination
  • Care Quality Tracking and Recertification
  • Communications

Work Experiences

  • Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.
  • Achieved 15 years with zero incidents of elopement.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.
  • Completed detailed opening, closing, and shift change functions in order to maintain operational standards each day.
  • Was in charge of personnel hiring, performance, and scheduling.
  • Trained Memory Care Managers and Memory Care Managers in customer service initiatives, resulting in a client retention rate of 2% in 4 several months.
  • Examined operations and market data in order to identify areas for improvement and to take advantage of changing conditions.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Handled $8 in funds every day in a fast-paced category environment.
  • Increased overall productivity by streamlining efficiency, reducing labor hours, and increasing profitability.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Ambitious standard manager with a track record of Miscellaneous operations success.
  • Memory Care Manager is a focused and diligent Memory Care Manager with over 2 years of experience in maintaining smooth business operations.
  • Ability to recognize system issues and integrate program solutions to achieve initiative.
  • Employee engagement, customer relationship management (CRM), time management, and conflict resolution are among the skillsets of this meticulous team builder.
  • Active leader with excellent communication and collaboration skills.
  • Professional multitasker with exceptional poise and composure.
  • Stepping into roles and making positive changes quickly to drive company success is a plus.
  • Mentor who is adept at motivating and challenging team members to meet and exceed company goals.
  • At program company, I'm offering 16 years of related experience and looking for new professional challenges with room for advancement.

Accomplishments

  • Created a family education series, 'Understanding Dementia,' increasing family awareness and participation by 48% within three years.
  • Collaborated with nutritionists to proactively address dietary needs of memory care residents, resulting in a 51% improvement in overall nutritional health scores.
  • Facilitated weekly cognitive therapy sessions, which contributed to a 59% delay in the progression of cognitive decline for residents.
  • Integrated technology-based cognitive tools that enhanced memory recall, leading to a 59% improvement in resident mental acuity over two years.
  • Instituted monthly family feedback surveys, improving trust and communication with families, leading to a 32% improvement in overall program satisfaction scores.
  • Developed a cross-training program for caregivers and nursing staff, reaching a 17% increase in care response efficiency.
  • Reinforced safety protocols and caregiver training, achieving zero safety incidents in the the past year within a 9-bed memory care facility.
  • Launched a behavioral intervention program that cut the number of anti-psychotic medication prescriptions by 85% over 18 months.
  • Led a team of 9 memory care professionals, achieving a 83% reduction in resident falls through staff training and enhanced monitoring systems.
  • Revised and updated emergency response protocols for residents with dementia, leading to a 79% faster response time for emergency situations.

Affiliations

  • Member, American Society on Aging (ASA) – Active participation in discussions surrounding senior care, with a focus on cognitive decline solutions.
  • Participant, Alzheimer’s Clinical Trials Consortium (ACTC) – Collaborated with healthcare professionals on groundbreaking memory care research.
  • Member, Gerontological Society of America (GSA) – Engaged in interdisciplinary research focused on enhancing management of elderly residents with Alzheimer’s.
  • Participant, National Institute on Aging (NIA) Alzheimer’s Research Conferences – Attended workshops to stay up-to-date on the latest breakthroughs in dementia care.
  • Member, National Association of Activity Professionals (NAAP) – Worked on advancing activity planning methods, particularly for memory care populations.
  • Certified Dementia Practitioner (CDP), National Council of Certified Dementia Practitioners (NCCDP) – Achieved certification in memory care management and attended regular training sessions since 2022.
  • Committee Member, Senior Living Professional Network – Active participant in improving senior living community standards and memory care transitions.
  • Member, National Council of Certified Dementia Practitioners (NCCDP) – Dedicated to advancing dementia care standards through ongoing certification and training.
  • Board Member, National Senior Living Association (NSLA) – Participated in regular meetings shaping policy for cognitively impaired resident care.
  • Leader, Resident-Centered Therapy Initiatives, Alzheimer’s International Conference – Developed impactful programs to personalize care for memory-impaired individuals.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • American Academy of Financial Management (AAFM)
  • Licensed Practical Nurse (LPN) with Memory Care Specialization - method
  • Apple Certified Associate (ACA)
  • Certified Memory Care Manager - Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified End-of-Life Specialist (CEOLS) for Dementia Care - Beacon Labs
  • Association for Project Management (APM)
  • Certified Manager of Assisted Living and Memory Care Facilities - system

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