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Skills

  • Team management
  • Financial Management
  • Business Development
  • Negotiation
  • Relationship building
  • Organization
  • Communications
  • Team Leadership
  • Operational improvement
  • Inventory management

Work Experiences

  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Adjusted service strategies.
  • Created budgets and prepared quotes for new products and services.
  • Increased the productivity of the customer service team by leading training initiatives and reorganizing schedules, resulting in a 6% reduction in overtime.
  • Achieved a 85% reduction.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Saved $15 per two years by negotiating rates and delivery times with vendors.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across process calendars and programs.
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.

Summaries

  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Boosted profitability.
  • Adept at introducing new technologies.
  • In the Manufacturing and Production industry, diligent Rental Shop Supervisor is successful at establishing client relationships and directing cross-functional teams.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Rental Shop Supervisor.
  • Achieved 29% of reservations within the first 3 weeks.
  • Optimize long-term success by effectively balancing targets with resources.
  • Rental Shop Supervisor with 13 years of successful process improvement and strategic planning experience.
  • Achieved near-zero losses.
  • Individual with experience leading company initiatives, forming vendor partnerships, and managing employee relations.

Accomplishments

  • Developed partnerships with local businesses to improve rental visibility, leading to a 67% growth in new customer acquisition.
  • Utilized advanced sales reporting and analytics tools to track trends and adjust strategies, leading to a 77% revenue boost year-on-year.
  • Collaborated with team of 16 in the development of standard.
  • Monitored and adjusted rental pricing based on competition data, leading to a 37% revenue increase without sacrificing market position.
  • Revamped the shop layout for optimized rental flow, contributing to a 15% increase in customer interaction efficiency.
  • Delivered regular performance reports to upper management, resulting in a 69% improvement in financial planning and budgeting accuracy.
  • Reduced late equipment returns by 15% through enhanced customer communication and improved follow-up procedures.
  • Documented and resolved metric which led to category.
  • Led workplace safety training sessions, reducing equipment-related workplace incidents by 50% in a 18 months-period.
  • Introduced automated invoicing for rentals, significantly reducing manual errors and lowering internal processing time by 23% hours per staff member.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Leadership Excellence for Managers in Recreation (LEMR)
  • Retail Management Institute (RMI)
  • Retail Systems Research (RSR)
  • Equipment Leasing and Finance Association (ELFA)
  • Rental Equipment Dealers Alliance (REDA)
  • Society of Women Engineers
  • Rotary International
  • Small Business Retailers Association (SBRA)
  • Society of Human Resource Management

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Workplace Trainer (CWT)
  • Lean Six Sigma Green Belt Certification
  • ServSafe
  • Certified Professional in Supplier Diversity (CPSD)
  • Certified Retail Management Professional (CRMP)
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Certified Rental Equipment Associate (CREA) by Mobile Offices Association

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