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Skills

  • Data-driven decision making
  • Quality assurance and process improvement
  • Stakeholder relationship management
  • Team building
  • Collaborative project management
  • Public speaking and presentation skills
  • Resident Programming Coordination
  • Onboarding and Orientation Process Streamlining
  • Team leadership and supervision
  • Database Management Tableau

Work Experiences

  • Improved initiative operations by streamlining processes in order to take advantage of new educational trends.
  • Looked for industry trends on social media and through online sources.
  • Contributed to achieving President's Club in 2018 by driving operational excellence across all areas of residential services.
  • Coordinated with vendors and contractors for on-site repairs, securing $7 in cost savings through robust negotiation practices.
  • Achieved results under budget.
  • Devised strategies to cut costs, modernize operations, and revamp procedures to improve the institution's operations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Consistently delivered high-level operational outcomes.
  • Achieved 76% improvement in resident satisfaction over 2018.
  • Contributed to zero safety violations.

Summaries

  • Aimed for 68% improvements in service delivery.
  • Achieved savings of $3 annually.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 38% increase in structured activities.
  • Assistant Director skilled at overseeing interdisciplinary teams and leading team training initiatives, aiming for 56% improvements in engagement and service delivery.
  • Adept at maintaining compliance.
  • Assistant Director passionate about using data-driven approaches to create programs that enhance resident engagement and satisfaction, achieving a 75% increase in structured activities.
  • Analytical and solution-oriented leader with a focus on quality assurance in residential services, consistently achieving measurable improvements in service delivery and satisfaction rates.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Achieved 80% better compliance with housing regulations.

Accomplishments

  • Authored and distributed comprehensive policy updates to meet the latest state and federal housing regulations, achieving a compliance rate of 78%.
  • Collaborated with team of 8 in the development of method.
  • Spearheaded an internal safety program, leading to a 24% decrease in workplace incidents over three years.
  • Supported the expansion of residential services by analyzing community needs, which contributed to a capacity increase of 46%.
  • Collaborated with cross-functional teams to implement crisis intervention protocols, resulting in a 44% reduction in incident escalation rates.
  • Developed a resident-centered service model that increased client satisfaction scores by 84% in post-service surveys.
  • Established rotational staffing models which reduced staff burnout by 47% and improved overall job satisfaction scores.
  • Improved staff performance tracking using Jira, resulting in a 61% increase in monthly productivity across the department.
  • Negotiated and secured a 55% discount in contract negotiations with service vendors, contributing to overall operational cost savings.
  • Coordinated with customer success to enhance onboarding programs, leading to a 79% reduction in staff training duration.

Affiliations

  • Residential Life Professionals Network (RLPN)
  • Residential Operations Managers Association (ROMA)
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Emergency Management Accreditation Program (EMAP)
  • Lions Club
  • Association of Residential Services Directors (ARSD)
  • Society of Human Resource Management
  • International Facility Management Association (IFMA)
  • American Senior Housing Association (ASHA)

Certifications

  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Certified Assisted Living Administrator (CALA)
  • Salesforce
  • Ethical Leadership Certification, Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Housing Asset Manager (CHAM) - procedure
  • Project Management Professional (PMP) - Cedar Works
  • Certified Dementia Practitioner (CDP) - National Council of Certified Dementia Practitioners
  • CompTIA A+ Technician

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