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Skills

  • Business operations
  • Data oversight
  • Change management in healthcare settings
  • Healthcare technology compliance (e.g., HIPAA, FDA)
  • Federal and state regulatory approvals
  • Team building
  • SOP compliance
  • Relationship development
  • Standard equipment
  • Database finalization

Work Experiences

  • Achieved an 57% improvement in ticket resolution times.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Contributed to improved system usability ratings by 27%.
  • Collaborated with departmental leads for system upgrades.
  • Achieved 82% contract renewal rates.
  • Advanced business intelligence capabilities.
  • Delivered training to improve system usability.
  • Oversaw the delivery of category project by metric team, which resulted in category.
  • Advanced the organization's business intelligence capabilities by integrating data from clinical applications, improving patient outcome reporting by 77%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Conducted clinical pilot testing.
  • Award-winning manager who spearheaded efforts to reduce operating costs by $11 annually through the optimization of clinical applications and technology rollouts.
  • Hardworking and pragmatic, with a methodical approach and strong attention to detail.
  • Achieved ITIL standards for clinical applications.
  • Achieved results through targeted workflow optimization.
  • Achieved a 85% approval rating from users.
  • Achieved operational efficiency by 79%.
  • Within Miscellaneous, senior Clinical Applications Manager and outstanding performer in workflow optimization and client relations.
  • Accomplished in clinical dashboard design, driving a 75% enhancement in patient care decision-making capabilities through real-time analytics integration.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Implemented KPI dashboards for healthcare administrators, allowing tracking of key metrics such as patient wait times, boosting efficiency by 51%.
  • Drove system enhancements that eliminated bottlenecks in process, reducing task completion times by 61%.
  • Led successful implementation of Asana across 18 clinical sites, improving on-time patient care delivery by 67%.
  • Collaborated with team of 13 in the development of framework.
  • Contributed to RFP evaluations for clinical software, successfully selecting a vendor that reduced costs by 69% while enhancing functionality.
  • Collaborated with cross-functional teams to develop custom clinical workflows, resulting in a 34% increase in operational efficiency.
  • Developed clinical analytics dashboard that provided real-time insights, influencing clinical decision-making and improving patient outcomes by 27%.
  • Collaborated with clinicians and IT to integrate process with the clinical software interface, leading to a 57% increase in device usage accuracy.
  • Designed tailored clinical software solutions, facilitating faster patient data access and reducing time spent on administrative tasks by program per week.
  • Spearheaded training programs for 14 clinical staff on new software systems, resulting in 45% improved compliance with regulatory standards.

Affiliations

  • American Medical Informatics Association
  • American Medical Informatics Association (AMIA)
  • Certified ScrumMaster® (CSM) - Healthcare Technology Focus
  • Healthcare Data & Analytics Association (HDAA)
  • Association for Computing Machinery
  • International Council of Nurses
  • International Association of Healthcare Professionals (IAHCP)
  • Digital Health Canada
  • Rotary International
  • International Health Terminology Standards Development Organisation (IHTSDO)

Certifications

  • CompTIA Security+
  • Vendor Neutral Archive (VNA) Certification
  • ITIL Foundation Certification initiative
  • Project Management Professional (PMP) – 2018
  • First Aid/CPR Certified
  • IBM Watson Health Certification – method
  • Cerner Millennium Certification – process
  • Agile Certified Practitioner (ACP) - 2018
  • Certified HIPAA Professional (CHP)
  • SHRM Certified Professional (SHRM-CP)

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