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Skills

  • Implementing new software and technologies
  • Medical billing and coding
  • Team building
  • Budgets
  • Follow-up communication strategies
  • HIPAA compliance
  • Patient Engagement Strategies
  • Client relationship management (CRM) tools
  • Inventory management systems
  • Accounts reconciliation

Work Experiences

  • Collaborated with external partners.
  • Contributed to a 16% improvement in intra-office communication.
  • Conducted reminder calls.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Achieved a 63% reduction in filing errors.
  • Contributed to the recognition of the practice in Chicago.
  • Created financial aid and payment plan options for patients, enhancing access to dental care for lower-income groups by 68%.
  • Assisted dental staff with patient charts and treatment coordination, optimizing patient flow during busy periods and reducing overlap between appointments.
  • Created a referral network database for the practice, resulting in a 61% increase in new patient consultations from external partners.
  • Achieved a 80% approval rate.

Summaries

  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Dental Administrative Assistant is a multi-talented Dental Administrative Assistant who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Costs were consistently reduced while profits were increased.
  • Benefited both patients and practice financials.
  • Boosted patient satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of workflow optimization and process improvement as well as strategic planning training.
  • For a busy initiative practice, a capable Dental Administrative Assistant capable of handling all medical administrative needs.

Accomplishments

  • Provided basic chairside assistance during dental procedures, improving patient comfort and ensuring seamless team coordination.
  • Coordinated with suppliers to replenish office inventory, decreasing supply shortages by 74% and supporting timely patient care.
  • Facilitated scheduling of 17+ daily patient appointments, reducing average wait times by 77% through efficient time slot management.
  • Led front-office administrative functions, reducing clerical errors by 71% and optimizing patient check-in/check-out processes.
  • Introduced electronic insurance verification systems, reducing patient processing times by 42% and increasing office efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized Workday to automate reporting for patient accounts, enhancing accuracy and minimizing reconciliation errors by 59%.
  • Processed and submitted claims for over 11 patients weekly, ensuring accurate and timely reimbursements by reducing claim rejections.
  • Reduced patient cancellation rate by 37% by implementing targeted follow-up strategies, improving the office’s overall efficiency.
  • Implemented new patient record management protocol, reducing errors by 29% and ensuring compliance with HIPAA standards.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • American Society of Safety Professionals
  • Association of Dental Support Organizations (ADSO)
  • Association for Supply Chain Management (APICS)
  • Local Chamber of Commerce for Dental Health Initiatives
  • Association for Computing Machinery
  • International Council of Nurses
  • American Management Association (AMA)
  • American Medical Billing Association (AMBA)
  • Association of Medical Office Assistants

Certifications

  • Certified Health Unit Coordinator (CHUC)
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Certified Dental Receptionist Specialist (CDRS)
  • Google Certified Professional Cloud Architect
  • Dental Insurance Claims Processing Certification
  • Revenue Cycle Specialist Certification by Harbor & Co.
  • Business Office Professional Certification by Harbor & Co.
  • Certified Public Accountant
  • Apple Certified Associate (ACA)

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