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Skills

  • Supervision
  • Patient Engagement Strategies
  • Inventory management systems
  • Cross-functional collaboration
  • Insurance claim processing
  • Business operations
  • Dispute resolution with insurance providers
  • Staff training and development
  • Customer service
  • Multilingual communication skills (German)

Work Experiences

  • Assisted with the onboarding and training of new administrative hires, improving new hire productivity by 19% within the first two months.
  • Assisted patients in understanding their insurance.
  • Was in charge of financial documents like expense reports and invoices.
  • Assisted in the implementation of new billing software.
  • Collaborated with external partners.
  • Assisted with onboarding new administrative hires.
  • Achieved a 25% increase in positive reviews.
  • Achieved a 63% reduction in filing errors.
  • Created financial aid options for patients.
  • Completed submissions within 13 days.

Summaries

  • Achieved a 98% approval success rate.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Committed to patient care and administrative excellence, demonstrated by efficiently maintaining 14 patient files while rigorously adhering to HIPAA and patient confidentiality protocols.
  • Dental Administrative Assistant is a multi-talented Dental Administrative Assistant who is consistently rewarded for planning and operational improvements.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative team player recognized for drafting policies on patient confidentiality according to 2023 HIPAA regulations, ensuring practice compliance with industry standards.
  • Collaborated with senior management.
  • With over 4 years of experience in the framework industry, I am committed to organization and collaboration.
  • Dental Administrative Assistant with 6 years of successful quality assurance and client relations experience.

Accomplishments

  • Enabled office compliance with updated healthcare regulations, helping the office pass 17 audits with zero findings.
  • Recognized with the Excellence Award for achieving 46% increase in overall patient satisfaction, enhancing the practice's reputation for customer service.
  • Assisted the dental hygienists with patient preparation, contributing to a smoother workflow and reducing patient turnover time by 76%.
  • Utilized Workday to automate reporting for patient accounts, enhancing accuracy and minimizing reconciliation errors by 59%.
  • Generated monthly financial reports, reconciling accounts and reducing billing discrepancies by $14, leading to improved accuracy.
  • Managed communication with insurance companies and patients, reducing average insurance claim processing time by 65%.
  • Created monthly financial summaries, providing the dental office with actionable insights that led to reducing overhead costs by $14.
  • Trained new administrative staff on scheduling software and billing procedures, improving team’s overall productivity by 15% within several months.
  • Collaborated with team of 13 in the development of initiative.
  • Led front-office administrative functions, reducing clerical errors by 71% and optimizing patient check-in/check-out processes.

Affiliations

  • Association of Medical Office Assistants
  • American Society of Safety Professionals
  • American Academy of Professional Coders (AAPC) Dental Chapter
  • Dental Assistants National Board (DANB)
  • Jaycees
  • American Medical Billing Association (AMBA)
  • Professional Women in Healthcare (PWH)
  • Toastmasters
  • Medical Group Management Association (MGMA)
  • American Association of Dental Office Management (AADOM)

Certifications

  • Certified Public Accountant
  • Conflict Resolution in Healthcare Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • Patient Scheduling and Appointment Management Certificate
  • Certified Claims Processing Specialist (CCPS) by Meridian
  • Introduction to Dental Administrative Software (e.g., Dentrix, Eaglesoft) by Lakeside Partners
  • Health Information Management Certification
  • Medical Billing and Coding Certification by Beacon Labs
  • Electronic Medical Records (EMR) Specialist by Vantage
  • CompTIA Security+

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