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Skills

  • Team building
  • Insurance claim processing
  • Accounts reconciliation
  • Client relationship management (CRM) tools
  • Financial report generation
  • Relationship development
  • Electronic Health Record (EHR) management
  • Healthcare Compliance Awareness
  • Budgets
  • Operational improvement

Work Experiences

  • Created financial aid and payment plan options for patients, enhancing access to dental care for lower-income groups by 68%.
  • Created a referral network database.
  • Coordinated mobile dental care visits at Chicago, expanding clinic reach and increasing new patient registrations by 34%.
  • Contributed to a 16% improvement in intra-office communication.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Kept meticulous records of office inventories and ordered additional supplies for $5.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Collaborated with senior management.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.

Summaries

  • Trained in Asana and possesses exceptional project management abilities.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Adept at managing electronic medical records.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 54% reduction in patient no-shows through proactive follow-up communications and reminder calls, contributing to more efficient appointment coordination.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Complied with HIPAA regulations.
  • Benefited both patients and practice financials.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with senior management.

Accomplishments

  • Improved patient interaction by implementing a reminder call system, decreasing no-show rates by 22%, and ensuring optimized appointment flow.
  • Assisted the dental hygienists with patient preparation, contributing to a smoother workflow and reducing patient turnover time by 76%.
  • Trained new administrative staff on scheduling software and billing procedures, improving team’s overall productivity by 15% within several months.
  • Assisted with inventory management, streamlining ordering processes and decreasing item backorders by 72%.
  • Reduced patient cancellation rate by 37% by implementing targeted follow-up strategies, improving the office’s overall efficiency.
  • Optimized patient intake process through the introduction of digital forms, reducing paperwork verification time by 41%.
  • Documented and resolved procedure which led to standard.
  • Collaborated with team of 13 in the development of initiative.
  • Identified and corrected billing errors, recovering $12 for the practice, contributing to a 79% increase in monthly revenue.
  • Recognized for developing comprehensive training resources on insurance coding, reducing claims errors by 44% across the team.

Affiliations

  • National Association of Social Workers
  • American Management Association (AMA)
  • Dental Assistants National Board (DANB)
  • Lions Club
  • American Marketing Association
  • National Association of Healthcare Access Management (NAHAM)
  • American Association of Healthcare Administrative Management (AAHAM)
  • National Healthcareer Association (NHA)
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Medical Reimbursement Specialist (CMRS) by American Medical Billing Association (AMBA)
  • National Certification for Dental Office Professionals (NCDOP)
  • Certified Medical Administrative Assistant (CMAA) by metric
  • Certified Claims Processing Specialist (CCPS) by Meridian
  • Dental Insurance Claims Processing Certification
  • Certified Health Unit Coordinator (CHUC)
  • Practice Management Software Certification by process
  • First Aid/CPR Certified
  • Health Insurance Portability and Accountability Act (HIPAA) Specialist Certification
  • Apple Certified Associate (ACA)

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