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Skills

  • Database management
  • Performance metrics analysis
  • Trend analysis
  • Budgets
  • Communications
  • Compliance auditing
  • System troubleshooting
  • Standard equipment
  • MS Office
  • Data entry accuracy

Work Experiences

  • Collaborated with cross-functional teams.
  • Increased the effectiveness of department personnel by conferring with Enrollment Processors to rebalance classes, increase resource utilization, and integrate new technology.
  • Transported Salesforce to three years customer locations.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 71% increase in processing compliance.
  • Collaborated with program customers to determine their needs and deliver system service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted quality training sessions for junior staff.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Increased school registrations by over 14% with improved promotional approaches, outreach strategies, and parent engagement plans.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 57% increase in enrollment processing speed.
  • Adept at handling sensitive enrollment data in line with ITIL guidelines, maintaining 16% accuracy while safeguarding personal information.
  • Committed to delivering outstanding performance, recognized with President's Club for surpassing annual enrollment targets by 40% in 2015.
  • Achieved a 45% reduction in document resubmissions.
  • Achieved a 43% faster turnaround time.
  • Achieved results in several months.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Contributed to record enrollment numbers.
  • Dedicated Enrollment Processor with 3 years of experience.

Accomplishments

  • Ensured 43% compliance with HIPAA and FERPA regulations during enrollment processing to maintain high standards of data privacy.
  • Developed metrics for performance tracking which identified key process inefficiencies and led to process improvements of 82% over three years.
  • Assisted in onboarding new external partners, ensuring their programs were seamlessly integrated, which contributed to a 78% rise in enrollments.
  • Partnered with multi-department teams to resolve enrollment bottlenecks, resulting in the reduction of backlog by 3 applications.
  • Managed client needs across multiple time zones, allowing for a 64% increase in same-day service level targets.
  • Improved open enrollment response rates by 41% through targeted email programs and follow-up strategies.
  • Contributed to the successful implementation of a new enrollment software that improved processing accuracy by 78%.
  • Trained 10 new hires on enrollment protocols, resulting in a 47% improvement in team accuracy and speed in handling applications.
  • Reviewed and analyzed data discrepancies in high-volume application bursts, minimizing errors during peak seasons and improving overall accuracy by 21%.
  • Successfully processed 17 applications during open enrollment periods, maintaining a 44% on-time completion rate.

Affiliations

  • Association for Student Conduct Administration (ASCA) – Participate in annual conferences to enhance understanding of student affairs and enrollment compliance.
  • International Association of Administrative Professionals
  • Toastmasters International – Developed effective communication techniques crucial for managing inquiries and applicant interaction.
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO) – Attended workshops on improving application processing timelines.
  • International Customer Management Institute (ICMI) – Focused on increasing multi-channel applicant inquiry resolutions through professional training.
  • Online Learning Consortium (OLC) – Participated in forums addressing the challenges of remote application and enrollment processing.
  • Project Management Institute (PMI) – Relied on methodologies learned through membership to drive process improvements within the enrollment cycle.
  • Toastmasters
  • Health Information Trust Alliance (HITRUST) – Leveraged their security framework to safeguard personal data throughout the enrollment process.
  • American Management Association (AMA) – Leveraged knowledge in project management to create workflow improvements in enrollment procedures.

Certifications

  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Application Processor (CAP) – Northwind
  • Certified Public Accountant
  • Customer Relations and Communications Certification – initiative
  • Certified Data Protection and Privacy Administrator (CDPP)
  • Certified Professional in Patient Access Services (CPPAS) - Summit Group
  • Foundations in Data and Information Processing (FDIP) - system
  • CompTIA Security+

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