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Skills

  • Security awareness
  • Shorthand writing
  • Customer and client relations
  • Organization
  • First Aid/CPR
  • Call routing optimization
  • Adept with Microsoft Excel for HR data entry
  • Problem resolution
  • Time management
  • Documentation and reporting

Work Experiences

  • Boosted awareness of policy changes by 49%.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Achieved reduction over one year.
  • Authored and distributed company-wide HR bulletins and notifications, boosting department-wide awareness of policy changes by 76%.
  • Achieved 100% audit pass rates.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
  • Assisted in the organization of quarterly employee engagement events, facilitating vendor management and internal communications to boost attendance by 81% over the framework.
  • Client payments for Workday were collected, and account balances were updated.
  • Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Known for taking initiative, making process improvements, and following procedures in accordance with company and client goals.
  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
  • Accomplished Receptionist with a proactive approach, offering insight into process improvements that streamline onboarding, contributing to reductions in onboarding timelines by 12 business days.
  • Human Resources Receptionist with 8 years of experience performing clerical and customer service duties.
  • Receptionist with 14 years of experience in category settings.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Detail-oriented Human Resources Receptionist with experience in planning, managing and coordinating corporate events.
  • Motivated Human Resources Receptionist with a diverse, 13-year background who can contribute to all aspects of administrative activities.
  • Outstanding time management, organization, prioritization, and work ethic have all been recognized.

Accomplishments

  • Monitored daily visitor access and issued passes for 3 personnel, ensuring compliance with security protocols.
  • Streamlined front desk operations by implementing productivity tools, enhancing communication between HR departments and reducing miscommunications by 23%
  • Supported HR management with coordination of program, improving employee participation rates by 56%.
  • Updated and maintained HR onboarding materials, streamlining the new hire process and reducing orientation time by 49%.
  • Created and maintained electronic personnel files for over 17 employees, ensuring documentation met regulatory requirements.
  • Assisted in the scheduling of interviews for 9 candidates weekly and maintained the applicant tracking system.
  • Assisted with employee onboarding and offboarding procedures, successfully managing HR compliance tasks for 15 staff.
  • Provided multi-line phone and email support, efficiently redirecting calls to relevant HR departments and reducing response times by 58%
  • Managed welcoming and check-in process for over 14 visitors weekly, ensuring adherence to HR confidentiality protocols.
  • Handled employee benefit inquiries, resolving 11 queries with a 34% first-call resolution rate.

Affiliations

  • Project Management Institute
  • Leadership Development Student Member - Northwind
  • Rotary International
  • National Association of Social Workers
  • Project Management Institute (PMI) Affiliate Member - HR Projects
  • Jaycees
  • Human Resources Professionals Association (HRPA)
  • American Society of Safety Professionals
  • Office and Administrative Professionals (OAP) Network
  • Member, Administrative Management Society (AMS)

Certifications

  • FMLA and ADA Compliance Certification Northwind
  • Certified Organizational Development Professional (CODP)
  • Google Certified Professional Cloud Architect
  • Certified Talent Acquisition Professional (CTAP)
  • Conflict Resolution and Mediation Certification - Northwind
  • Certified Administrative Professional (CAP)
  • Certified Corporate Wellness Specialist (CCWS)
  • CPR, AED, and First Aid Certification - Northwind, 2024
  • CompTIA A+ Technician
  • Online Marketing Certified Professional (OMCP) metric

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